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Enrollment Specialist

POSITION DETAILS

The Admissions and Recruitment Department at Hostos Community College is seeking applications for an Enrollment Specialist position. The successful candidate will work closely with the Director to develop, implement, and execute a comprehensive admissions strategy designed to attract and enroll qualified students.

In addition to the CUNY Title Overview, responsibilities include, but are not limited to, the following:

• Manage the day-to-day operations of the Office of Admissions and Recruitment, including overseeing the work of the admissions staff and part-time assistants.

• Provide excellent customer service to prospective students and their families by responding to inquiries, scheduling campus visits, and providing information about academic programs, student support services, and university policies.

• Collaborate with other departments across the college to ensure that admissions processes are aligned with university policies and procedures.

• Ensure that residency determinations are made in accordance with CUNY guidelines, providing guidance and support to applicants and staff on residency-related matters.

• Develop and implement admissions policies and procedures in collaboration with senior leadership that align with the college's strategic objectives.

• Communicate with the campus Webmaster regarding updates to and maintenance of the Admissions and Recruitment website pages.

• Evaluate applications and make admission decisions in accordance with established policies and procedures.

• Analyze admissions data to identify trends and opportunities for improvement.

• Utilize CUNYfirst and Slate CRM to counsel prospective applicants on the admission and enrollment process at the college.

• Prepare reports and presentations on admissions and recruitment activities for the Director.

• Perform day-to-day operations of the Office of Admissions and Recruitment to ensure adequate coverage (front desk, Zoom, MS Teams, phone, and email), especially when other staff are absent.

• Serve as Designated School Officials (DSOs): Act as the primary point of contact for international students, ensuring compliance with immigration regulations and providing guidance on visa- related matters.

• Coordinate enrollment sessions: Organize and manage enrollment-centered events such as open houses, information sessions, campus tours, and other activities, both virtually and in-person, to attract and engage prospective students.

• Serve as a liaison for community-based organizations, facilitating the enrollment process for their students and ensuring smooth communication and collaboration.

• Coordinate CRM implementation efforts: Assist in the implementation of Customer Relationship Management (CRM) systems under the direction of the Director of Admissions, enhancing the efficiency and effectiveness of enrollment processes.

• Additional duties as assigned; essential duties require on-campus presence.

QUALIFICATIONS

Bachelor's Degree and four years' related experience required.

The following qualifications are preferred:

- Master’s degree in a related field, preferably higher education administration.

- Minimum of four years of experience in higher education, particularly in admissions, enrollment management, recruitment, and related student affairs units.

- Familiarity with admissions processes and best practices.

- Proficient in CRM systems, committed to leveraging technology and analytics in recruitment and marketing strategies.

- Experience with CUNYFirst is highly desirable.

- Strong leadership, communication, and interpersonal skills.

- Ability to work independently and collaboratively.

- Capable of multitasking and prioritizing in a fast-paced environment.

- Valid driver’s license and/or reliable transportation for recruitment events.

- Facilitating recruitment events (webinars, open houses, campus tours, off-campus fairs, new student receptions, and enrollment sessions).

- Actively engage students in conversations via phone, email, and the CRM system regarding the selection of academic plans, financial aid, and other enrollment steps.

- Availability to work evenings and weekends as needed.

CUNY TITLE OVERVIEW

Administers enrollment processes and related functions.

- Collaborates with management team in the development of admission and enrollment goals, strategies, and initiatives; participates in planning enrollment events.

- Analyzes and interprets quantitative and qualitative student enrollment data to prepare reports for management.

- Recommends and implements improvements to existing technical systems and office operations.

- Serves as resource reference to interpret and comply with University and College enrollment policies.

- Prepares and reviews student communication materials.

- May coordinate aspects of student entry from point of allocation to include orientation, advisement, and collection of admitted student documents.

- May supervise office operations and/or department budget

- Performs related duties as assigned.

Job Title Name: Enrollment Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$56,447-$70,238; Salary commensurate with education and experience.

**CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigate to the following steps: "Employment" and "Search Job Postings"

Please submit cover letter and resume.

CLOSING DATE

Open until filled with review of applications to begin June 20, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30444

Location

Hostos Community College