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Program Management Expertise

1. 8+ years in project/program management within technical service delivery environments.

2. Strong background in managing cross-functional programs with financial and customer accountability.

3. Experience working in escalations or critical recovery projects is strongly preferred.

Analytical & Operational Skills

1. Skilled in root cause analysis, financial management, and risk mitigation.

2. **Comfortable with ambiguity and rapid data collection across multiple sources** .

3. Demonstrated ability to turn chaos into structure under pressure.

Leadership & Communication

1. Strong leadership presence with the ability to influence without authority.

2. Excellent verbal and written communication tailored to executives and frontline staff.

3. Capable of commanding a room (or bridge call) with clarity, urgency, and respect.

Process & Governance Orientation

1. Deep understanding of PMO standards, SOW interpretation, success criteria definition, and operational workflows.

2. Familiarity with tiered escalation handling, engagement models, and playbooks.

Ideal Personality Traits & Motivation:

1. **Proactive & Solution-Oriented** : Seeks resolution, not blame. Moves fast to triage and stabilize.

2. **Structured but Adaptive** : Balances process rigor with flexibility when urgency demands.

3. **Customer-Centric** : Understands business and brand impact; acts as a steward of reputation.

4. **Collaborative & Diplomatic** : Builds consensus while holding stakeholders accountable.

5. **Resilient & Composed** : Maintains clarity in high-pressure, politically sensitive situations.

6. **Curious & Improvement-Focused** : Always looking for patterns, feedback, and opportunities to improve.

Success in this Role Looks Like:

1. Timely containment and resolution of escalated issues

2. Clear recovery plans with measurable outcomes

3. Positive feedback from internal and external stakeholders

4. Documented lessons learned and improvements to delivery practices

5. Reduced recurrence of similar issues due to proactive risk identification

**Want to** **learn more about Infrastructure Services? Check us out on our platform:** Infrastructure Services (https://www.wwt.com/infrastructure-services)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

**World Wide Technology is an Equal Opportunity Employer.** We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.