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Patient Services Specialist I - Ambulatory Float Pool, Star Squad (20-39.99 Hours Per Week - Partial Benefit Bearing)

Galveston, Texas, United States

New

Clerical & Administrative Support

UTMB Health

Requisition # 2501898

Job Description:

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Minimum Qualifications:

Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred.

Job Duties:

CUSTOMER SERVICE:

+ Provides high level customer service in all interactions with internal and external customers.

+ Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

+ Answers calls accurately and with exceptional customer service at all times, and ensure caller’s needs are met.

+ Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

+ Acts as patient advocate and liaisons with various departments to meet mutual goals.

+ Addresses concerns of patients, provides service recovery, and escalates issues as needed.

SCHEDULING:

+ Schedules appointments and completes reminder calls to patients for scheduled appointments.

+ Coordinates financial counseling for day surgery.

+ Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.

+ Provides out-of pocket cost estimates to patients and counsels patients about unpaid bills.

+ Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

+ Arrives patients and prepares paperwork/chart for visit.

+ Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

+ Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.

+ Obtains and documents information required for third party reimbursement.

+ Ensures compliance with Medicare and third party coverage.

+ Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Work Schedule:

Partial, 20-39.99 hours per week. **Float required to cover all ambulatory network clinics. Must be willing to travel, including to our locations in Orange, Katy and Conroe on occasion.**

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation