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Your opportunity

Director, Strategic Program & Project Management

Client Service & Support – the primary service & trading arm for Schwab Investor Services – is establishing a centralized Program Management Office (PMO) to drive executional excellence across its portfolio of strategic initiatives.

We are seeking a Director, Strategic Program and Project Management to lead this newly established function. As the Director, you will play a pivotal role in shaping this function. This is a highly visible leadership position responsible for enterprise-grade project management practices, developing structured intake processes and ensuring key initiatives are delivered on time, within scope with a high standard of quality. You will partner closely with leaders across retail service, strategy, product management and client service transformation to ensure alignment, accountability and measurable business impact.

This role will report to the Managing Director, Strategy & Transformation – Client Service and Support.

Strong preference for this role to be domiciled in either Westlake, TX or Denver, CO.

Key Outcomes:

+ **Lead the Centralized PMO:** Oversee the enterprise-wide portfolio of projects, establishing a cohesive and scalable project management framework that aligns with organizational goals.

+ **Establish Best Practices:** Define and implement PMO standards, tools, and methodologies to ensure consistency, transparency, and accountability across all projects.

+ **Project Intake & Prioritization:** Evaluate and optimize the project intake and governance process to ensure that resources are aligned to strategic priorities and value delivery.

+ **Cross-Functional Collaboration:** Partner with leaders across retail operations, client services, product management, strategy, and transformation teams to ensure seamless execution and alignment of initiatives.

+ **Team Leadership:** Mentor and lead a high-performing team of project and program managers. Foster a culture of collaboration, accountability, and continuous improvement.

+ **Performance Management:** Establish KPIs and dashboards to track progress, measure success, and report to executive leadership on project portfolio performance.

+ **Risk Management:** Proactively identify and mitigate project risks, ensuring delivery milestones are met and business outcomes are achieved.

+ **Change Leadership:** Champion change management and promote adoption of new processes, tools, and governance models throughout the organization.

What you have

+ 10+ years of progressive experience in project and program management, including 5+ years in a leadership role within a centralized PMO or similar structure.

+ Proven success in building and scaling PMO functions within large, matrixed organizations.

+ Deep understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid) and industry best practices.

+ Ability to make significant progress with minimal direction and to make decisions, pivot, and structure pathways forward in the face of ambiguity

+ Strong leadership and interpersonal skills with the ability to influence and drive alignment across diverse stakeholder groups.

+ Inspiring people leader with track record of empowering and actively fostering the growth and development of individuals.

+ Ability to identify talent, recruit, hire, and build high performing teams.

+ Demonstrated experience in transforming project intake, governance, and portfolio management processes.

+ Excellent organizational, analytical, and communication skills.

+ Ability to distill complex information for business partners and communicate effectively at an executive level

+ Bachelor’s degree required. Advanced degree (MBA or related field) preferred

+ Base Compensation: $103,500-230,600. Your compensation may be different. Talk with your Talent Advisor to learn more. In addition to the salary range, this role is also eligible for bonus or other incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.