• Major Incident Management Analyst

    Insight Global (San Antonio, TX)


    Job Description

    The Major Incident Management Analyst will be responsible for managing and coordinating the resolution of major incidents to ensure minimal disruption to business operations. This role requires a proactive approach to incident management, strong analytical skills, and the ability to work effectively under pressure. The ideal candidate will have extensive experience in NOC operations and a deep understanding of network infrastructure and technologies within the insurance industry.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    Bachelor's degree in Information Technology, Computer Science, or a related field or additional years of experience

     

    Strong understanding of network infrastructure, including routers, switches, firewalls, and monitoring tools.

     

    Experience in the insurance industry is a plus.

     

    Excellent problem-solving and analytical skills.

     

    Ability to work effectively under pressure and manage multiple priorities.

     

    Strong communication and interpersonal skills. Minimum of 3-5 years of experience in incident management, with at least 2 years in a NOC environment.

    ITIL certification null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].