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Job Description

The Account Manager is responsible for growing a portfolio of existing accounts as well as supporting the onboarding of new accounts. The Account Manager will develop and implement account plans and forecasts to achieve objectives for growth and profitability for the assigned portfolio of accounts.

Essential Accountabilities:

1. New Customer Onboarding

2. Customer Success

3. Customer Growth & Retention

New Customer Onboarding

Align with sales leadership to establish common expectations that enable business development initiatives

Create new customer account plans for common expectations across all internal job functions

Support sales initiatives within key industry associations, local representation and relevant marketing campaigns

Leverage and continue to enhance customer onboarding process to ensure expectations are exceeded

Enable new customer relationships through seamless execution of agreed upon plan

Customer Success

Primary point of contact for ongoing customer success

Develop and update account plans to ensure goals, deliverables and deadlines are achieved, to include annual budgeting

Provide consistent internal reporting to leadership related to account and portfolio health

Organize and lead business reviews with customers discussing past performance, current opportunities as well as forward looking performance tied to joint objectives

Responsible for KPI measurement and actioning for continuous improvement

Enhance operational best practices

Continued education of the customer industry

Monthly scorecards and executive summaries (internal)

Customer Growth and Retention:

Develop and expand relationships with accounts including a deep understanding of clients supply chain

Identify and qualify opportunities for business growth

Develop plan to ensure customer satisfaction is exceeded

Develop and strengthen relationships at all levels within customer organization

Ensure customers initiatives are aligned with MVPs core capabilities

Create customer growth strategy initiatives in alignment with department leads

Lead complex negotiations with customers to improve profitability

Pursue personal development initiatives

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

+2 years of relevant business development experience in a company selling service solutions, preferably from a transportation, consulting or a third-party logistics company

Excellent operational finance skills (rate development, warehouse and distribution pricing, operating statements, financial solutions)

Proven ability in strategy development and program implementation

Strong industry experience with specific knowledge of truckload, LTL, warehousing, distribution and supportive technologies

Experience in negotiating customer contracts and pricing

Demonstrated ability delivering organic growth of existing accounts

Experience in managing external providers of services and systems

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

A self-motivator and a self-learner with a strong drive

Strong analytical and problem-solving skills

Strong interpersonal communication skills including diplomacy and tact a must

Bachelor's degree Account Management experience from a logistics or transportation firm null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].