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Job Description

Installs, configures, maintains and supports network equipment.

Installs, configures, manages and maintains all security equipment and services (e.g. firewalls, email spam filters, DVRs, Door Access Controllers, etc.).

Administers and supports various telephone, voicemail and interactive voice response systems.

Coordinates network configuration, installation, administration, maintenance and support services.

Troubleshoots and analyzes network problems.

Communicates with outside vendors about technical issues, current and upcoming projects and new software and technologies to improve operational efficiency.

Provides network and security support to the County Manager and department Directors in planning and use of technology; trains staff in the proper use of technology in relation to network and security.

Obtains price quotes and performs cost analysis of security system maintenance and County technology needs; assists with the maintenance of service contracts, licensing agreements, and security upgrades.

Supervises team of Network and Security Specialists; assigns work orders to subordinate personnel; monitors timely completion of assignments; assists with problems that are encountered.

Develops and manages project plans and serve as project leader on County Network and Security initiatives; effectively manages multiple projects and tasks.

Ensures systems are in compliance with various regulations to include, but not limited to, CJIS, HIPPA, and PCI, etc.

Performs proactive monitoring, maintenance and troubleshooting on all computer and network systems.

Operates Helpdesk Ticketing system to track and respond to all technical issues.

Prepares written documentation for technical systems, such as Standard Operating Procedures, and participates in cross-training/knowledge sharing with IT staff.

Pursues continuing education for technical and professional development.

Participates in rotating on-call schedule to support 24x7 operations; performs after-hours work for various upgrades, repairs, and maintenance.

Plans, directs, administers and participates in program development, analysis and operations, managing network and security systems, and accountability for financials and device procurement.

Recruits and assists in selection of department personnel; trains, assigns, directs and inspects the work of staff; rewards, disciplines, coaches and counsels staff; evaluates staff performance; develops staff schedules; approves and enters timesheets; recommends promotion and demotion of personnel.

Facilitates training and implementation of new policies, procedures and programs; coordinates training for departmental and other county employees as needed.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Subject Matter Expert in networking and security

Strong troubleshooting and problem-solving skills

Ability to communicate effectively with non-technical stakeholders

Experience in managing and maintaining security equipment and services (e.g., firewalls, email spam filters, DVRs, Door Access Controllers)

Familiarity with networking and routing protocols (e.g., TFTP, FTP, HTTP, HTTPS, Telnet, SSH)

Ability to develop and manage project plans for network and security initiatives People management experience or demonstrated leadership traits, desire to mentor, and willingness to grow into management

Familiarity with KnowBe4, Barracuda, Cisco Umbrella, Tenable

Local government experience

Clear communicator, especially with non-technical stakeholders

Comfortable leading, influencing, and representing the department

Hands-on experience with Cisco Meraki (core network stack) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].