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Job Title

Learning Support Specialist I

Agency

Texas A&M University

Department

Educational Adm & Human Resources Development

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Who we want

Are you passionate about helping others grow in Adult Education and Literacy (AEL)? Are you interested in working Part-time; from 9- 5:00, Mon-Friday?

We’re looking for dynamic individuals interested in working part-time, who are skilled or experienced in customer service, call center, or online support, to join our team. We have several opportunities for Learning Support Specialist I, to assist in the technical use of the Learning Management System (LMS) and integrated instructional technologies through training and support to include the development and maintenance of knowledge articles and process documents. If you love solving problems and making a difference, we’d love to hear from you!

What you need to know

Compensation: $20.00 /hour

Position specifics: This part-time position(s) is grant funded; future employment may be contingent upon continued/additional funding.

Qualifications

Required Education and Experience:

+ Bachelor’s Degree in Technology, Education, or Communication or related field or equivalent combination of education and experience.

+ One year of learning and distance education support experience and/or instructional and learning related technology and software experience.

Preferred Experience:

+ A minimum of 1-2 years working in adult education.

+ A minimum of 2 years coordinating or administrating a distance education program.

+ At least 1 year of call center experience.

+ At least 3 years customer service experience.

+ At least six months remote work experience.

Required Knowledge, Skills and Abilities:

+ Knowledge of word, spreadsheet, and database applications.

+ Excellent verbal and written communication skills.

+ Must be extremely reliable, good interpersonal skills, punctual, and details oriented.

+ Highly organized and able to manage multiple tasks concurrently.

+ Ability to work independently and in a team environment.

+ Ability to communicate technical information and instructions.

+ Excellent customer service skills with strong interpersonal skills.

+ Highly organized and able to manage multiple tasks concurrently.

+ Ability to carefully follow direction and translate into desired results.

+ Ability to quickly learn existing and emerging computer technologies.

Preferred Knowledge, Skills, and Abilities:

+ Fluent Spanish, Vietnamese, or Mandarin speaker and at least some reading, writing ability in one of those languages

+ Ability to manage multiple computer monitors at the same time.

+ Strong ability to assist customers in problem-solving in a virtual environment.

+ Use of web conferencing tools such as Zoom.

+ Ability to navigate multiple tabs, windows, and systems concurrently.

+ Some knowledge of EdTech tools and usage in education.

Responsibilities:

+ Call Center Rep - Resolves technical issues via telephone or remote access in a prompt timely manner. Aid with training needs for both teachers and students. Identifies, documents, research, and suggest solutions for problems that arise for distance education customers.

+ Online Technical Development - Maintains up-to-date expert knowledge and skills on evolving distance education and remote EdTech tools.

+ Project Assistance and implementation - Identifies, researches and communicates browser/tools, operating system capabilities, and related issues regarding distance education curriculum and related remote EdTech tools. Maintains supplemental web content related to distance education. Assists in managing the implementation of new curriculum for instructional use.

Who we are

TCALL is a project of the Texas Center for the Advancement of Literacy and Learning (https://tcall.tamu.edu/TRAIN-PD-TCALL-About.html) at Texas A&M University funded by the Texas Workforce Commission to serve as the statewide Professional Development and Resource Center for Texas Adult Education and Literacy (AEL). To learn more, visit us at TCALL - Professional Development and Resource Center (tamu.edu) (https://tcall.tamu.edu/index.htm)

The College of Education and Human Development (CEHD) is committed to enhancing educational achievement and health outcomes, fostering innovation and development, and influencing policy and practice in the fields of education, health, sport, business and government. Now the fourth largest school at Texas A&M University with nearly 7,000 enrolled students, we are not just a school for teachers. We are a school for leaders not just in education, but also business, sport, health, and government. To learn more, visit us at https://education.tamu.edu/about/

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html) and at least eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) each month

+ Automatically enrollment in the Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/) training, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance) for completing a degree while a Texas A&M employee

+ Living Well , (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.