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Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing "Gracious Hospitality" and efficient service to all guests.

The following is just a few of the responsibilities of the position, but not all inclusive:

+ Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned..

+ Ability to perform job functions with minimal supervision.

+ Ability to work cohesively with co-workers as part of a team. Be a Team Player and encourage the teamwork attitude among staff.

+ Keep work area clean and neat, free from dust and litter.

+ Loads carts with supplies needed to perform duties.

+ Cleans all guest rooms as assigned within the required time limit. Duties in each room include:

+ Change bed linens and makes bed.

+ Vacuum carpet. Moves furniture as needed to clean.

+ Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.

+ Clean mirrors, surfaces, windows, walls, etc.

+ Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.

+ Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.

+ Empties wastebaskets.

+ Ensure guest room set up complies with standards.

+ Reports any discrepancies in room status, why room was not completed, etc. to Inspector.

+ Turns in all Lost & Found items following the standard procedures.

+ Fills out assignment sheet as each room is completed.

+ Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

+ Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.

+ Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

+ Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

+ Ensures total guest satisfaction.

+ Follow supervisor's instructions and performs other duties as directed or assigned.

Job Requirements

Qualifications

+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.

+ Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to stand during entire shift.

+ Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.