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Description

Introduction

Do you want to join an organization that invests in you as an Office Coordinator? At Methodist Hospital Northeast, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Methodist Hospital Northeast, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Office Coordinator like you to be a part of our team.

Job Summary and Qualifications

Responsible for efficiently coordinating the daily operations of the front office and ensures accurate scheduling for the department and facility.

Essential Job Functions:

1. Maintain personnel diaries and evaluates work performance of staff in a timely manner utilizing positive coaching and team building skills.

2. Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status.

3. Remains visible and accessible to incoming visitors at all times and recommends and obtains additional temporary coverage as necessary.

4. Explains paperwork, answers questions, and obtains all appropriate information and signatures. Makes copies of all insurance cards and collects co-pays/cost-shares as appropriate.

5. Notifies patients of delays in the schedule and approximate wait time. Follows up on all patients who do not show up for their exam.

6. Answers and routes phone calls appropriately and in a professional manner.

7. Enters data into the IDX system and accurately indicates add-ons, work-ins and in-patients in IDX. Documents appropriate information on the report-tracking sheet accurately and completely.

8. Annotates all scheduling changes appropriately in the patient’s history notes.

9. Will be responsible for enforcing all front Office Policies and Procedures.

Additional Job Functions:

1. Immediately reports any equipment malfunctions to supervisor.

2. Orients new personnel and assists in their transition to the work environment as assigned.

3. Provides backup assistance to other associates in the department upon completion of duties or as assigned by supervisor.

4. Supports the mission and vision of Methodist Healthcare System and demonstrates excellent customer service at all times.

5. Understands and is committed to helping Methodist Healthcare System and its associated facilities achieve its goals.

6. Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe and appropriate process and/or procedure to be used for any job function.

7. Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules and regulations or the Code of Conduct itself. 8. Completes other duties as assigned.

Minimum Education and Experience:

1. High School graduate (or GED); proficiency in operating modern communications systems/equipment and office equipment.

2. Must possess a functional knowledge of medical terminology.

Methodist Hospital Northeast is a 232 bed, full service hospital. We are home to the Joint Replacement Academy. We offer the latest treatment options for knee and hip pain. We house an impressive neurosurgical program. This program offers services from elective spine surgeries to advanced and comprehensive brain and spine care.

We are recognized by the American Heart Association/American Stroke Association as a Certified Primary Stroke Center. We handle patients with urgency. We are acknowledged by the American College of Cardiology as an Accredited Chest Pain Center with Primary PCIa. All complaints are handled crucially. We are identified by the American Nurses Credentialing Center for having a Pathway to Excellence Program. We dedicate resources to our employees. We have received the Mission: Lifeline® Bronze Receiving Quality Achievement Award. This is awarded for implementing specific quality improvements. These measures were outlined by the American Heart Association. The improvements impact the treatment of patients who suffer severe heart attacks. This was outlined by the Texas Award for Performance Excellence. We have been nationally recognized by Leapfrog’s Hospital Safety Grade A.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Office Coordinator opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.