• Sr. Software Production Support Engineer

    KeyBank (Brooklyn, OH)


    Location:

    4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

    Job Functions:

    + Own and influence the development, implementation, assessment, and support of one or more environments, applications, or platforms.

    + Independently develops clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer.

    + Designs solutions for the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.

    + Strong technical expert on the team; assigns work, mentors, and trains junior engineers.

    + Advocates for new technology and improvements.

    + Applies, and prepares to ensure, proper security standards for code development.

    + Assists in the development of strategies for the full software development life-cycle of new and emerging technologies and make recommendations regarding selected technologies and demonstrates the viability.

    + Creates technical documentation, specifications, and project artifacts for developing code.

    + Identifies and develops potential standards and best practices.

    + Proposes high-level application platform architectural guidelines.

    + Formulates and designs technical solutions to meet business needs.

    Required Qualifications:

    + Maintain application operations including patching and certificate rotation on RHEL, Ubuntu, and Windows based servers.

    + Administrate application releases utilizing Service Now, Gitlab, GitHub, CI/CD Pipelines, Terraform, GCP, Jenkins, and Windows based servers.

    + Debug and ensure continuity of multi-tier application systems (Requires moderate proficiency in Java, Python, Bash, Terraform, JavaScript, HTML, CSS, YML, XML).

    + Monitor/Maintain Adobe products including Analytics, Experience Manager, Experience Platform, Journey Optimizer, and Target.

    + Expected to understand and remediate any Governance, Risk and Compliance issues.

    + Effectively communicate between our Lines of Business, Developers, Management and Vendors.

    COMPENSATION AND BENEFITS

    This position is eligible to earn a base salary in the range of $100,000.00 to $115,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here (https://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible.

     

    Please click here (http://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible.

    Job Posting Expiration Date: 07/21/2025

    KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

     

    Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

     

    KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.