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Description

Amazon is seeking a creative, thoughtful and customer-obsessed Senior UX Manager to help us define the future of Selling Partner Experience. As a strategic design leader, you will define and champion the future vision of a scalable company-wide experiences, services, and tools that serve our diverse, global selling partner landscape.

The ideal candidate combines deep expertise in experience design, design systems, and enterprise software with a proven track record of leading large-scale UX initiatives that drive measurable business outcomes. You'll partner with senior stakeholders to translate complex business requirements into elegant, user-centric solutions while building and mentoring high-performing design teams. We're looking for someone who excels in strategic thinking and storytelling, demonstrates sophisticated design solutions through their portfolio, and brings a leadership style that balances vision with pragmatism. Most importantly, you should be passionate about solving complex problems at massive scale through innovation, creativity, and attention to detail, while maintaining a human-first approach to transformation.

To be successful in this role, you must be an empathetic leader who prioritizes the success of their team, has a proven track record in coaching and mentoring highly motivated designers, excels at creative problem solving, working through ambiguity, and setting up structure to meet long-term business goals. You will not only help scale the team, but work with leaders of well-established e-commerce partners to achieve harmony between their selling experiences and our solutions. Strategic management and influencing teams is critical to be successful in the role.

Our team consists of highly specialized UX Designers, Visual Designers, Design Technologists and Program Managers, collaborating with internal and external teams to deliver innovative seller-facing experiences across stores world-wide. As a Senior UX Design Manager, you will lead a team of individual contributors, often working across disciplines, to support a suite of products that SPs use daily to sell on Amazon. You will be responsible for defining the end-to-end seller experience vision and ensuring its delivery across your team. You will drive clarity in complexity, reduce bureaucracy, and remove blockers to move the organization forward. Importantly, you will set the CX bar for your organization, champion continuous innovation, and drive better seller experiences across our product and engineering teams. You will insist on operational efficiency, create mechanisms to measure and drive influence and impact, and build strong, diverse teams with complementary skills.

If this sounds interesting and motivating, we would love to talk to you!

Key job responsibilities

Key job responsibilities

* You are a role model, mentor, and motivator

* You are invested in growing people, developing talent, and creating an inclusive and inspiring environment

* You bring deep expertise in multiple facets of UX design: interaction models, prototyping, visual and motion design, IA and design systems.

* Drive consensus on design decisions through application of usability heuristics and data

* You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment

* You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives

* You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet)

* Build and communicate empathy for the end user, aligning cross-functional peers on similar goals

* You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwise

A day in the life

Amazon’s Selling Partner Business consists of various internal teams that support selling partners who supply to/list products and services on Amazon’s stores. The term “selling partner” was created as a way to encompass the entire population of non-Amazon entities who sell or supply products and services on Amazon’s stores, and includes both retail vendors and sellers.

We take pride in helping our selling partners be successful, whether they’re small businesses or global corporations. We know doing this requires smooth, hassle-free experiences, both for these selling partners and for the customers who shop in our stores.

Basic Qualifications

- 12+ years of design experience

- 7+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience

- Experience leading design teams of 5 to 10 or more direct reports

- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)

Preferred Qualifications

- Experience presenting to and effectively advising senior leaders outside of design

- Experience managing teams, and collaborating with partners, across multiple time zones

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.