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Employee Program Assistant (Advisor)

STARTING SALARY: $56,655, FUNDED THROUGH ARTICLE 14 OF THE AGREEMENT BETWEEN CSEA AND STATE OF NEW YORK AGREEMENT

JOB SUMMARY

Under the general direction of the Coordinator of Advisement Services, the Advisor is responsible for

providing information and clarification of policies and procedures regarding the Partnership tuition

benefits program, as well as educational advisement to CSEA-represented NYS employees. The advisor

assists employees in making educational decisions by collecting personal data, disseminating

information on educational resources, and making appropriate referrals.

ESSENTIAL FUNCTIONS

Advisement and Program Support:

1. Provides advisement services via telephone and e-mail on tuition benefits and other Partnership

programs, financial aid, non-traditional study, basic skills referral, and how to determine course of

study, course(s) selection, and school(s) to pursue.

2. Conducts intake and follow-up phone sessions with employees.

3. Disseminates and collects career assessment information to assist employees with developing career

and education options.

4. Refers callers to additional state, education, and other programs and services.

5. Delivers webinars and serves as a webinar host.

6. Assists with revising and editing of advisement webinars and workshops and advisement written

resources, including website and on-line material, as needed.

7. Collaborates on curriculum development projects.

8. Verifies accreditation of education and training providers to ensure tuition benefit program

compliance.

9. Periodically develops success stories for inclusion on the Partnership’s website.

Employee Support:

1. Serves as primary contact for special programs (for example, Targeted Tuition, Adult Education Basics,

and Applied Skilled Trades Programs). Ensures documentation on file is accurate. Provides follow-up

to assess the success of participants.

2. Maintains accurate records of contacts and case management notes.

3. Conducts informal surveys for Partnership programs when needed.

Other:

1. Completes special projects as needed.

2. Participates in regional outreach meetings to obtain feedback from stakeholders and provide

information on Partnership programs and services.

3. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelor’s degree from an accredited college or university preferred.

OR

An associate degree from an accredited college or university and one year of experience working with

adult learners providing educational and/or career advisement, maintaining a caseload, and facilitating

in-person or online presentations

OR

Three years of experience working with adult learners providing educational and/or career

advisement, managing a caseload, and facilitating in-person or online presentations

OR

Three years of experience working within a labor-management training and education environment

OR

A satisfactory equivalent combination of appropriate experience and education as determined by the

NYS & CSEA Partnership for Education and Training

AND

Strong administrative, interpersonal, oral and written communications skills

Ability to work independently as well as collaboratively in a team environment

Functional knowledge of Microsoft Office tools and basic database software

Ability to work with a diverse population

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CSEA is an equal opportunity employer. Please read our EEO statement 518-257-1494 [email protected] ( [email protected])