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Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 480501 - UHR Temporary Services

Essential Job Duties:

This position requires the ServiceNow HRSD developer to be responsible for implementing the following Center of Excellence: Employee Relations, Lifecycle Events (onboarding and offboarding) . Additionally, the developer will create solutions and collaborate on cross-scope applications within the NC State organization.

Other Work/Responsibilities:

other duties as assigned.

Required Qualifications:

+ ServiceNow Certified System Administrator

+ Provide advanced support for HR Services, Record Producers, Knowledge Bases, custom Portal pages and widgets, and Employee Relations and Onboarding configurations.

+ Provide troubleshooting for data integrations and integrations with external systems or applications.

+ Detailed understanding of all HRSD objects including HR profile, HR integrations(Peoplesoft, LDAP ), COEs, HR Services, Service Catalog, Agent Workspace, Knowledge Management, workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria, notifications, SLAs, Employee Service Center / Content Delivery, Reporting, Performance Analytics.

+ Design requirements and technical build documentation including ATF for existing and newly created functionalities.

+ Support configuration, change, and release management

+ This role will involve collaborating with cross-functional teams to design solutions, and implement enhancements.

Preferred Qualifications:

+ Bachelor’s degree or equivalent experience in a business, computer science or a related field

+ Active Certified System Administrator ( CSA )

+ Active Certified Application Developer – ServiceNow ( CAD )

+ Active ServiceNow CIS - HRSD

+ Prefer experience with HRSD – professional suite.

+ 2+ years of experience implementing CIS – Human Resources.

+ Expert level of proficiency in ServiceNow HRSD (Pro & Enterprise)

+ 3+ years of total experience

Required license or certification:

N/A

Position Number: 48LS11

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.