• Bilingual Project Coordinator II

    Robert Half Office Team (Bellevue, WA)


    Description

    Job Summary

    We are seeking a Bilingual Project Coordinator fluent in Spanish to join the Pickup and Returns team. The ideal candidate thrives in a dynamic, fast-paced environment and will support projects across the U.S. and Mexico. This role involves direct communication with partners, heavy use of email and phone, and coordination across internal departments. Spanish fluency (written and spoken) is required, and interviews will be conducted in both English and Spanish.

    Key Responsibilities

    + Provide personalized support to pickup hosts and manage the full lifecycle of their projects.

    + Deliver outstanding customer service while ensuring project goals and SLAs are met.

    + Serve as a liaison between internal departments to deliver quality and timely solutions.

    + Monitor customer accounts using various software tools to prevent and resolve issues proactively.

    + Create and analyze quality metrics and performance reports.

    + Coordinate Salesforce installs and communication between Spanish- and English-speaking stakeholders.

    + Manage payment-related processes including PO generation, invoice approval, and on-time invoicing for Mexico-based operations.

    + Initiate and lead process improvement initiatives within the department.

     

    Day-to-Day Breakdown

     

    + 10% – Ticket resolution

    + 35% – Payment-related issue resolution

    + 25% – Locker install administrative tasks

    + 30% – Excel-related data work (reporting, analysis, etc.)

    Additional responsibilities include:

    + Analyzing metrics and discrepancies

    + Generating and managing purchase orders (POs)

    + Partner meetings and stakeholder communication

    + Handling sensitive data (e.g., Mexico TAX ID)

    + Ensuring accuracy and compliance with partner SLAs

    Requirements

    Top 3 Must-Have Skills (Stack-Ranked)

     

    + Purchase Order (PO) Experience – Ideally 3–4 years

    + Advanced Excel Proficiency – VLOOKUP, Pivot Tables (Must-Have)

    + ERP/CRM Software Experience – e.g., Salesforce

    Basic Qualifications

    + Bachelor’s degree required

    + MUST be bilingual (fully fluent in both Spanish & English)

    + Minimum 2+ years of Purchase Order (PO) experience

    + At least 1 year of customer service experience

    + Experience managing high-volume processes

    + Proficiency in Microsoft Office Suite

    + Advanced Excel skills, including VLOOKUP and Pivot Tables

    + Familiarity with CRM tools

    + Availability to work weekends and overtime as needed

    •Preferred Qualifications

    + 1+ year of experience using Salesforce

    + Ability to learn new systems quickly

    + Strong organizational and prioritization skills

    + Excellent communication skills in both English and Spanish

    + Familiarity with tools such as AirTable, Power BI, Tableau, and AWS visualization tools

    + Cultural awareness and experience working with teams and customers in Mexico

    + Background in customer success, program management, sales operations, or account management

    + Prior experience with invoicing, accounts payable/receivable, and ERP/CRM systems

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .