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Description

Are you a friendly, solution-oriented professional who thrives on delivering outstanding service? Robert Half is working with a local organization who is seeking a Customer Service Representative for a client who values exceptional communication skills and a proactive approach to customer support. This is your chance to join a dynamic team and make a difference for the customers you serve!

Key Responsibilities:

+ Customer Support: Effectively handle customer inquiries and complaints via phone, email, and chat with professionalism and care.

+ Issue Resolution: Troubleshoot and resolve product or service concerns, escalating when necessary to ensure a positive outcome.

+ Documentation: Maintain accurate records of customer interactions in the customer relationship management (CRM) system to ensure consistent follow-up and tracking.

+ Product Knowledge: Stay up to date on company products, services, and policies to provide expert guidance and answers.

+ Collaboration: Work closely with internal teams to support customer needs and improve service delivery.

+ Metrics Achievement: Meet or exceed established performance goals, including response time, issue resolution rate, and customer satisfaction.

Requirements

Qualifications:

+ Communication Skills: Excellent verbal and written communication abilities, with a focus on delivering a positive and professional impression.

+ Problem-Solving: Resourceful and solution-oriented mentality with attention to detail.

+ Technology Proficiency: Comfortable using standard computer tools and CRM systems (prior experience is a plus).

+ Customer Focus: A passion for helping people and a commitment to high-quality service.

+ Experience: Prior customer service experience is preferred, but willingness to learn is essential.

Why Join the Team?

At Robert Half, we specialize in matching great talent with outstanding opportunities. Working as a Customer Service Representative with our client offers:

+ Career Growth: Opportunities to develop skills and build a rewarding career in customer service.

+ Supportive Work Environment: Collaboration with a dedicated team that values your contributions.

+ Competitive Pay: Access to industry-leading compensation and benefits.

+ Meaningful Impact: Directly contribute to heightened customer satisfaction and loyalty.

Apply today!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .