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Description

Robert Half has partnered with a fast growing technology company in Morrisville, NC, to assist them in hiring an experienced Billing Analyst. For consideration for this role, you must have a bachelor's degree and 1+ years of Billing or Accounts Receivable experience...preferably in technology. In this role, you will manage the renewal invoicing process, oversee maintenance contracts, and ensure accuracy in billing operations. You will work closely with both internal teams and external clients to resolve billing concerns, process credit requests, and maintain compliance with company policies. This company offers excellent growth potential and a hybrid work schedule.

Responsibilities:

• Coordinate and manage the renewal process for customer maintenance and support contracts.

• Issue monthly maintenance renewal invoices, ensuring accuracy for all client software maintenance agreements.

• Prepare and deliver renewal quotes for customers with upcoming contract expirations.

• Update billing systems to reflect changes in maintenance products, including additions and removals.

• Address customer inquiries regarding invoices, payments, and credit requests, escalating complex issues as needed.

• Collaborate with clients and internal teams to resolve disputes related to maintenance and support agreements.

• Ensure timely delivery of renewal information to clients while maintaining a high level of precision.

• Maintain accurate records of client assets, license levels, and support contract data.

• Adhere to company policies for license asset management and compliance.

• Perform additional tasks and responsibilities as assigned by management

Requirements

• Bachelor’s degree in business administration or a related field.

• At least 2 years of experience in a billing or accounts receivable role.

• Proficiency in using NetSuite and Microsoft Excel.

• Strong understanding of contractual billing processes and invoice reconciliation.

• Familiarity with automated billing systems and licensing agreements.

• Ability to analyze and resolve billing issues with professionalism.

• Experience in the technology industry is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .