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Platform Specialist
- Robert Half Accountemps (Williamsville, NY)
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Description
Position Summary
We are seeking an Order Processing Specialists to support our dynamic sales team. In this role, you’ll ensure all sales orders are processed efficiently, accurately, and within delivery deadlines. You will serve as a key point of contact between sales reps, customer service, and management to coordinate order activity and customer fulfillment.
This is a great opportunity to contribute to a global technology leader and develop your skills in sales operations and administrative support.
Key Responsibilities
+ Accurately process and manage sales orders and customer change orders
+ Ensure timely delivery of orders by coordinating with internal teams
+ Support a group of inside/outside sales representatives
+ Verify and review orders for accuracy and completeness
+ Monitor account activity and track key data and performance indicators
+ Generate reports on sales results, market conditions, and other metrics
+ Assist with lead qualification and order entry, when needed
+ Prepare quotes for products and licenses for pre-sales support
+ Maintain excellent communication with stakeholders to ensure customer satisfaction
What You Bring to the Role
+ Proven ability to work independently and manage routine tasks with minimal supervision
+ Strong analytical skills to resolve non-routine issues and suggest improvements
+ Excellent communication skills, with the ability to explain policies and procedures to external stakeholders
+ Proficiency in order processing systems and basic administrative tools
+ Experience supporting a sales team or working in a similar operations or administrative role
+ High attention to detail and a proactive mindset
+ Ability to adapt quickly and make decisions under pressure
+ Comfortable working in a fast-paced, deadline-driven environment
Requirements • Demonstrated experience in customer service or sales support roles.
• Proficiency in administrative and technical support tasks at a senior level.
• Ability to work independently and make judgment-based decisions within established procedures.
• Strong skills in monitoring tools and data tracking.
• Familiarity with order management processes and pre-sales activities.
• Proven ability to analyze issues and implement effective solutions.
• Excellent communication skills to explain policies and practices and reach agreements.
• Ability to create detailed reports on sales and market conditions.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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