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Description We are looking for a dedicated Retention Specialist to join our team on a long-term contract basis in Lafayette, Colorado. In this role, you will play a pivotal part in enhancing subscription renewal rates by identifying and re-engaging customers at risk of churn. Your work will involve direct communication with clients, analyzing feedback, and crafting tailored solutions to maintain customer relationships and drive retention.

Responsibilities:

• Analyze customer data to identify inactive, silent, or at-risk subscribers using CRM and billing systems.

• Investigate reasons behind subscription cancellations and document customer feedback to inform retention strategies.

• Develop and present personalized retention offers or packages that align with company objectives.

• Collaborate with teams across Customer Success, Sales, and Support to ensure consistent messaging and smooth escalation processes.

• Monitor and report on outreach activities, engagement metrics, and successful retention outcomes.

• Create and refine playbooks or templates to optimize future retention efforts.

• Utilize subscription platforms, such as Salesforce and Maxio, to track and manage customer interactions effectively.

• Stay informed about product offerings to address customer concerns and provide solutions.

• Contribute to the development of strategies aimed at reducing churn and improving customer loyalty. Requirements • Proven experience in customer service, inside sales, or customer retention, preferably in a SaaS or subscription-based industry.

• Exceptional written and verbal communication skills to engage effectively with customers.

• Proficiency in CRM systems like Salesforce and subscription management platforms such as Maxio.

• Ability to quickly learn and understand product offerings to address customer needs.

• Strong analytical skills to assess customer data and identify trends.

• Experience in creating and delivering tailored retention strategies.

• Collaborative mindset to work across multiple teams and departments.

• Detail-oriented approach to document customer interactions and track performance metrics.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .