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*Description*

*Join Our Team as a Patient Access Representative!*

*Location:* Northern Dutchess Hospital

*Department:* Patient Access | Org Unit: 1022

*Schedule:* Monday, Thursday, Friday, Saturday | 30 hours/week | 7.5-hour shifts between 3 PM–11 PM

*Compensation:* $19 – $23/hour (based on experience)

*Employment Type:* Part-Time | Non-Exempt

At *Northern Dutchess Hospital*, we believe that every team member plays a vital role in creating a warm, welcoming, and efficient care environment. We’re currently looking for a *Patient Access Representative* who thrives in a patient-centered, fast-paced setting and enjoys helping others. If you're compassionate, detail-oriented, and ready to make a positive impact—this opportunity is for you! *What You’ll Do:*

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Be the friendly face that welcomes patients, staff, and visitors with professionalism and care

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Assist with scheduling and check-in to ensure a *seamless patient experience*

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Accurately collect and input *demographic, financial, and insurance information*

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Confirm insurance eligibility and secure pre-authorizations when needed

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Offer clear cost estimates and help patients understand and prepare for financial responsibilities

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Collect payments and obtain necessary forms and consents with confidence and clarity

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Collaborate with clinical and administrative teams to keep everything running smoothly

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Support patients with special needs and uphold confidentiality and compliance standards

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Respond to phone inquiries with a helpful, solution-focused mindset

*Why This Role Matters:*

As a *Patient Access Representative*, you’ll be at the heart of the patient journey—setting the tone for a positive experience while ensuring accuracy and efficiency behind the scenes. Your work helps make high-quality care possible from the very first interaction. *What You Bring:*

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*High school diploma* (required)

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*2 years of related experience* OR an *Associate degree with 6 months of experience* (preferred)

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Customer service experience, especially in a healthcare setting

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Knowledge of *medical insurance, scheduling systems*, and patient registration workflows

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Basic computer skills, including *MS Word and Excel*

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Clear communication, a team-player mindset, and a can-do attitude

*Bonus:* NAHAM certification or willingness to obtain within your first year Why You’ll Love Working Here:

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Be part of a supportive, mission-driven team

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Make a direct impact on patient lives every day

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Opportunities for *growth and development*

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Feel valued in a collaborative and positive work environment

*Ready to grow your career and make a difference? Apply today—we’d love to meet you!*

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.