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Position Title:Information Technology Support II

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 2 years of related experience

Preferred Qualifications:Associate’s or Bachelor’s degree in a related field

Experience with IT customer support in a service-oriented organization

Experience supporting and troubleshooting Windows, iOS, macOS operating systems

Experience with JAMF, MECM, and GPO or similar

Experience managing trouble tickets in a ticket system

Experience with IT Service Management concepts such as Inventory Control, Configuration Management, and Change Management

Experience with installing and configuring a wide range of devices and peripherals such as printers, tablets, and Apple products

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent would be a plus

Job Description:

Are you experienced in IT support and enjoy solving technical problems in a collaborative environment?

The College of Liberal Arts and Sciences (LAS) at Iowa State University is hiring an Information Technology Support II to provide hands-on support to faculty, staff, and students across a variety of departments. If you enjoy working in a collaborative environment, tackling a range of technical challenges, and making a direct impact on academic and research success, this is the role for you.

What You’ll Do:

+ Provide front-line technical support and troubleshooting for hardware, software, operating systems, and specialized equipment.

+ Respond to service requests, deploy and configure devices, install software, and run diagnostics for end-user support.

+ Maintain and update IT documentation and inventory records for supported departments and units.

+ Diagnose complex issues in collaboration with users and peers, escalating as necessary to senior staff or campus-wide IT services.

+ Participate in researching and recommending hardware and software purchases based on departmental needs.

+ Offer training or guidance to users and may mentor student employees who assist with technical support tasks.

+ Serve as the primary IT contact for assigned LAS departments, while offering backup support to fellow IT team members.

+ This position is part of the LAS IT support team, serving a diverse academic community and providing essential technology services to departments, labs, administration, and researchers within the college.

Additional Information:

+ Position Type: Full-time, Professional and Scientific.

+ Location: On-site at Iowa State University, Ames, Iowa.

+ Residency Requirement: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

About LAS IT at Iowa State:

The College of Liberal Arts and Sciences (LAS) at Iowa State University offers over 50 academic majors across the sciences, humanities, and social sciences. The LAS IT team plays a vital role in supporting instructional technology, research computing, and administrative operations. IT staff are embedded in college units, promoting a high level of collaboration, service, and responsiveness. Learn more about the college at https://las.iastate.edu.

What We Offer – Exceptional Benefits

Working at Iowa State University means you’ll enjoy a comprehensive benefits package designed to support your wellbeing and career:

+ Work/Life Balance: Iowa State University was voted Best Place for Working Parents 2025!

+ Generous Vacation and Sick Leave – 24 vacation days, 18 sick days, and 11 paid holidays.

+ Excellent Health Insurance Options – including dental and vision coverage.

+ Retirement Plans with Employer Contributions – choose from multiple plans to secure your future.

+ Tuition Reimbursement and Professional Development Support – grow with us!

+ Wellness Programs and Work-Life Resources – including mental health and counseling support.

Explore Iowa State’s Benefits: https://www.hr.iastate.edu/benefits

Appointment Type:Regular

Number of Months Employed Per Year:

Time Type:Full time

Pay Grade:PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: June 6, 2025

Posting Close Date:June 15, 2025

Job Requisition Number:R17190

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] .

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.