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NY HELP No

Agency Teachers' Retirement System

Title Section Manager -Business Analysis, Quality Assurance & Decision Support Solutions

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit M/C - Managerial/Confidential (Unrepresented)

Salary Range From $127734 to $143765 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Duties Description Under the direction of an Assistant Manager of IT-Business Solutions, the Section Manager will plan, direct and coordinate the day-to-day activities of assigned staff and units which include our Business Analysis Solutions, Quality Assurance Solutions, and Decision Support Solutions teams. This encompasses all functions including, but not limited to, budgeting, personnel planning, technological strategies, supervision of daily operations, business continuity planning, customer service, quality assurance, supporting business processes and critical business solutions. This position will interact will all levels of employees at NYSTRS including significant interactions with the executive team, as well as the management teams of all the divisions and departments.The duties of the Section Manager-Business Analysis, Quality Assurance & Decision Support Solutions include, but are not limited to, the following:Oversee the department’s staff by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employeesManage resources effectively to fulfill business demands based on prioritization and organizational scheduling and roadmap planningMaintain a quality workforce by overseeing and participating in the recruitment, selection, orientation and training of staff, as well as identifying and developing personal growth opportunities for staffMaintain the organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing business solutions within our business application portfolioThis includes collaborating closely with other IT units to ensure collective coordination for the success of tasks/projectsPartner directly with user departments to understand business needs, goals and prioritiesOversee quality assurance of applications to ensure accuracy, integrity and efficiencyOversee decision support solutions to deliver key actionable information for our business stakeholdersRecommend information technology strategies within our business application portfolio by evaluating and anticipating requirements and identifying solutions. This will include close collaboration with other IT departments.Accomplish financial objectives of the department by forecasting requirements and providing budgetary information as required for our business application portfolioMaintain quality customer service by establishing and enforcing organizational standards and reaching out to customers to understand their needs and to communicate IT issuesWork closely with the Manager of our Applications Architecture and Process Management section to ensure our solutions align with our application standards for design, reliability, security, and are aligned with our business objectives

Minimum Qualifications A bachelor’s degree in computer science, data science, mathematics or a related field, and 3 years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; ORAn associate degree in computer science, data science, mathematics, or a closely related field, and 4 years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; ORFive years of experience at the supervisory level in Information Technology including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization.The ideal candidate will have experience leading the following:The development, configuration and support of a market leading ERP solution.A team responsible for providing data-drive insights and analysis to support organizational decision-making.A team responsible for application quality assurance including developing and implementing testing strategies and setting guidelines for quality assurance testing and software debuggingA project team consisting of staff from multiple departments, coordinating their efforts and communicating progress to stakeholders and managementAdditionally, the ideal candidate will also demonstrate the following competencies:Proficiency in facilitating meetings to elicit requirements from stakeholders at all levels of an organizationCommunicating IT operational activities and issues to various groups of stakeholders, as well as management and executive staffOverseeing subordinate staff by communicating job expectations, planning, monitoring and appraising job results, coaching, counseling and disciplining employees, and initiating, coordinating and enforcing policies and proceduresManaging and participating in the recruitment, selection, orientation and training of staff, identifying and developing personal growth opportunities for staff, and maintaining a safe and secure work environment for staffAdvanced organizational and analytical skills with a strong ability to solve problemsProgressive leadership, communication, and interpersonal skillsProficiency in use of Microsoft Office products which include Excel, PowerPoint and WordAbility to use various application tools to query dataCommitment to providing exceptional customer service

Additional Comments We do not accept resumes sent via email. Please visit our applicant portal and apply directly to the posting. You may locate the applicant portal by copying and pasting the following link into your browser: https://www.nystrs.org/careers/job-opportunities/.

Some positions may require additional credentials or a background check to verify your identity.

Name Abigail Goess

Telephone

Fax

Email Address [email protected]

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Notes on Applying We do not accept resumes sent via email. Please visit our applicant portal and apply directly to the posting. You may locate the applicant portal by copying and pasting the following link into your browser: https://www.nystrs.org/careers/job-opportunities/.