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Business Systems Analyst

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Business Systems Analyst

Salary

$62,608.00 - $97,032.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

25-05465

Department

General Services

Opening Date

06/05/2025

Closing Date

Continuous

+ Description

+ Benefits

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $62,608-$75,130

Hours: 8:00am-5:00pm

This position is devoted to providing technical support, administration, and maintenance of the General Services Department’s technology systems and equipment, including user support, data management and data extraction/analysis. This position will perform professional information technology work that requires independent evaluation and analysis of issues and the exercise of judgment, education, and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.

Position is responsible for reviewing data for accuracy and quality; researching, analyzing, and updating data; assessing business needs; configuring systems; responding to user requests; troubleshooting systems or network issues; writing reports and queries; administering servers or networks; installing and configuring updates; backing up data; configuring access; and performing related duties.

Duties/Responsibilities

+ Provides journey-level information technology support for the General Services Department; researches, analyzes and updates data, including creating and maintaining spatial databases; develops maps, as assigned; assesses business requirements; troubleshoots system, database, and network issues, coordinating with enterprise technology operations as required; writes queries; administers servers or networks; installs and configures systems and updates; configures system access; and manages and plans storage capacity, as assigned

+ Prepares, reviews, maintains, and/or submits plans, reports, records, contracts, plats, agreements, and other documents; researches, compiles, analyzes, retrieves, and/or presents information; and reviews work for accuracy and completeness.

+ Collaborates with City departments, City-approved Vendors, and/or external agencies to respond to system errors, software / hardware issues, and user or data requests.

+ Develops and administers process improvement studies.

+ Serves as the technical point of contact for departmental technology needs, coordination, and special projects.

+ Provides software and hardware system management and training for divisions within the General Services Department.

+ Gathers and analyzes data; installs patches and updates; modifies the setup of software to accommodate ongoing changes in operations; develops reports.

+ Facilitates task team(s) for ongoing development and maintenance of department information systems including ensuring data quality.

+ Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

+ Bachelor’s degree, or equivalent, in computer science, information technology, or directly related field

+ One year of related professional information technology experience.

Additional Preferred Skills

+ GIS experience a plus. (ArcGIS suite of software solutions, ArcGIS Indoors, ArcGIS Field maps, etc.)

+ Familiarity with asset management software. (City Works AMS/PLL, Archibus, Asset Essentials, etc.)

+ Experience with BOSS ticketing system or similar help desk software.

+ Experience implementing asset management software for municipalities or similar organizations.

+ Proficiency in data management and analysis.

+ Ability to work collaboratively within a multi-departmental role.

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

How many years of professional information technology experience do you have?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 5 years of related experience

+ 5 years but less than 9 years of related experience

+ 9 or more years of related experience

05

How would you rate your experience level with GIS (Such as: ArcGIS suite of software solutions, ArcGIS Indoors, ArcGIS Field maps, etc.)?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

06

How would you rate your experience level with asset management software. (Such as: City Works AMS/PLL, Archibus, Asset Essentials, etc.)?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

07

How would you rate your proficiency in data management and analysis?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

08

Do you have work experience with BOSS ticketing system or similar help desk software?

+ Yes

+ No

09

Do you have any experience implementing asset management software for municipalities or similar organizations?

+ Yes

+ No

Required Question