• Front Desk Customer Service Representative

    CAI (Miami, FL)


    Job ID Number

    R5511

    Employment Type

     

    Full time

     

    Worksite Flexibility

     

    Onsite

    Job Summary

    We are looking for a motivated Front Desk Customer Service Representative ready to take us to the next level! If you have strong communication skills, are detail oriented and looking for your next career move, apply now.

    Job Description

    Join our team as a **Front Desk Customer Service Representative** , where your primary role will be to deliver exceptional face-to-face service to our customers. You will help enhance customer satisfaction and build sustainable value by managing service requests, handling billing inquiries, and maintaining customer accounts. This position will be a **full-time** contract and **onsite.**

    What You'll Do

    + Provide efficient and effective service to meet or exceed customer requests

    + Handle cash transactions, including making change for various U.S. bill denominations

    + Balance cash and prepare accurate cash deposits at the end of each shift

    + Interact with the public in a tactful and courteous manner

    + Communicate effectively in both English and Spanish, verbally and in writing

    + Clearly express ideas and concepts

    + Create positive customer relationships by managing and defusing angry or upset customers

    What You'll Need

    + Ability to communicate effectively in English and Spanish

    + Minimum of 3 months of customer service experience

    + High school diploma or GED

    + Successfully pass English, Math, and cash calculation tests

    + Excellent tact and diplomacy

    + Proficient in keyboarding and data entry

    + Exceptional oral and written communication skills, using correct grammar and terminology

    + Time management skills, ensuring dependability, accuracy, and attention to detail

    + Successful completion of a drug screen and background check

    Physical Demands

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

    \#LI-MB1

    Reasonable Accommodation Statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    Equal Employment Opportunity Policy Statement

     

    CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.