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Are you ready to join a team in the global logistics and transportation services industry?

The Associate Customer Service Coordinator is responsible for receiving booking requests and initiating transportation and logistics processes for company services. The role ensures timely, accurate, and complete order processing according to customer requirements and internal standards, while maintaining effective communication and collaboration with both internal and external customers.

Responsibilities

+ Maintain department KPIs and customer satisfaction ratings as defined by the department.

+ Answer incoming customer phone calls and take appropriate action for each call.

+ Communicate and monitor incoming customer emails to ensure timely communication; escalate concerns for expedited resolution; ensure customer satisfaction at all times.

+ Maintain accurate, timely, and thorough records in proprietary database.

+ Perform routine data entry including entering new orders and shipment information into computerized tracking systems; trace shipments with steamship lines, trucking vendors, railroads, and other suppliers; update information in various systems.

+ Perform typing, faxing, mail distribution, phone messaging, and other office-related duties as required.

+ Scan and separate documents in Document Management System.

+ Assist with coordinating dispatch activities for moves, including driver instructions, confirmation of delivery, and follow-up with customers.

+ Update schedule, logs, and tasks daily.

Essential Skills

+ Proficiency in data entry and customer service, especially phone communication.

+ Basic skills in Microsoft Office (Word, Excel, Outlook).

+ Excellent verbal, written, and listening communication skills.

+ Ability to work both independently and as part of a team.

+ Strong attention to detail with high accuracy in data entry.

Additional Skills & Qualifications

+ High school diploma or equivalent required, some college preferred.

+ 1+ years of related customer service experience.

+ Experience in the transportation or logistics industry preferred.

+ Proficiency with Microsoft Office products at a basic level.

+ Experience with ten key by touch and typing speed of 35 WPM.

+ Ability to maintain confidentiality with tact and discretion.

+ Excellent customer service skills with the ability to develop effective professional relationships.

Work Environment

This position is based in an office environment, providing opportunities to interact with numerous external and internal clients. The role significantly impacts the growth and success of the department through superior performance. There are two schedule needs. A shift from 11:00 am - 8:00 pm or 8:00 am/8:30 am - 5:00 pm.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Reno,NV.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.