• Customer Service Representative

    Aston Carter (Stratford, CT)


    Job Title: Customer Service RepresentativeJob Description

     

    We are seeking a highly motivated Customer Service Representative to join our dynamic team. The role involves supporting outside sales Account Executives, converting customer quotes into orders, and managing orders from start to finish. This position is essential in ensuring a seamless customer experience, primarily through email communication. The role is based in Stratford, CT and offers opportunities for growth into inside sales roles within 6 months to a year.

    Responsibilities

    + Support outside sales Account Executives.

    + Convert sales/customer quotes into orders.

    + Check inventory to ensure availability.

    + Answer emails and phone calls promptly.

    + Monitor order entry system to ensure timely project completion.

    + Provide accurate shipping estimates.

    + Process credit card payments.

    + Resolve customer issues using internet support groups.

    + Manage outbound and inbound account activities.

    + Utilize Salesforce CRM platform for organizational purposes.

    Essential Skills

    + Customer service experience (1 year).

    + Sales support experience (6 months).

    + Proficiency in Microsoft Office.

    + Familiarity with Salesforce is advantageous.

    Additional Skills & Qualifications

    + Strong communication skills.

    + Detail-oriented and able to multitask.

    + Ability to work independently and within a team.

    + Knowledge of order entry or ERP systems like Infor SX is a plus.

    + Experience in the portable event industry or large format graphics printing is a plus.

    Work Environment

    This full-time position offers a competitive hourly rate and a quarterly bonus plan based on order production and accuracy. We provide a comprehensive benefits package including health insurance, 401K, paid vacation, and sick days. Our company culture is fun and energetic, emphasizing teamwork and rapid growth. You will be part of a small, dedicated customer service team working collaboratively to deliver exceptional service. We offer thorough training and opportunities for advancement within the company.

    Pay and Benefits

    The pay range for this position is $18.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in STRATFORD,CT.

     

    Application Deadline

     

    This position is anticipated to close on Jun 12, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.