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We are Hiring a Team of Benefits Enrollment Specialist!!Job Description

A Benefits Enrollment Specialist is responsible for managing employee participation in various benefit programs, such as health insurance, ancillary benefits, and other perks. This role involves effectively communicating the details of these benefits to employees, addressing their inquiries, and ensuring compliance with regulations. The specialist is committed to providing excellent service to worksites, employees, and internal partners.

Responsibilities

+ Provide excellent customer service to employees and field partners through various communication mediums, including phone calls, inbound and outbound communications.

+ Educate employees about their benefits, enrollment processes, and choices, providing guidance to worksite employees regarding benefit plans to ensure optimal customer service levels.

+ Research and resolve product and service issues from internal partners, clients, and worksite employees to ensure accurate and timely responses. Document information and interactions in applicable systems.

+ Understand and reference benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including Section 125.

+ Maintain knowledge of all systems, processes, and changes pertaining to various benefit plans, regulatory changes, policy changes, industry developments, and internal resources to ensure compliance with departmental processes and company guidelines.

+ Embrace a spirit of collaboration by sharing tasks, ideas, and responsibilities, focusing on leveraging each team member’s strengths and skills to achieve common goals and foster a sense of unity.

+ Prepare and process basic benefit enrollments, changes, terminations, and adjustments for PEO Benefit offerings to ensure timely processing for worksite employees while maintaining accurate and timely records of actions.

+ Participate in the annual enrollment process and training, education, and follow-up, reviewing current processes and changes. Ensure adherence to deadlines and compliance with PEO Benefits Rules of Engagement.

+ Utilize problem resolution and critical thinking techniques to assist customers, internal and external partners, and make recommendations to the team and management.

+ Provide professional communication in all interactions.

+ Demonstrate strong prioritization and organizational skills.

+ Meet all KPIs through adherence to business schedules, responsiveness, and SLAs.

Essential Skills

+ Customer Service Experience

+ Employee Benefits Enrollment Experience

+ Experience with Prism HR and Microsoft Applications

+ High School Diploma or Higher

Additional Skills & Qualifications

+ 2-15 licensure

+ College Degree

+ Bilingual

+ PEO Experience

Work Environment

The work environment requires availability for rotating shifts between 8 AM and 8 PM, Monday to Friday, onsite in West Palm Beach. Employees will have a set and consistent schedule that falls within these hours, though the exact schedule will be provided upon offer.

Pay and Benefits

The pay range for this position is $27.03 - $28.37/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Palm Beach Gardens,FL.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.