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Job Title: Accounts Receivable Specialist / B2B Collections

Job Description

We are seeking a dedicated Accounts Receivable Specialist to actively manage and collect open AR balances. This role involves collaborating with branch personnel and utilizing the Get Paid AR collection system to update customer contact information and notes on account status. The specialist will respond to customer inquiries, reconcile accounts, perform administrative tasks, and establish payment arrangements while maintaining positive customer relationships.

Responsibilities

+ Actively collect open AR balances by contacting customers and supporting branch personnel.

+ Update the Get Paid AR collection system with customer contact information, notes, and payment promises.

+ Respond to customer inquiries and provide assistance or redirect issues for resolution.

+ Reconcile accounts and perform administrative tasks and additional duties as assigned.

+ Establish acceptable payment arrangements, including settlements, while building positive relationships with customers.

+ Counsel customers to assist in finding funds to bring accounts current.

+ Generate and respond to written correspondence in a professional and compliant manner.

+ Maintain accurate documentation reflecting conversations and arrangements reached with customers.

+ Manage collection objectives using professionalism and persuasiveness.

+ Make recommendations for next steps when accounts become un-performing or unresponsive.

+ Complete skip tracing when contact with customers ceases.

+ Collaborate effectively with salespersons, branch personnel, and other team members to resolve accounts.

+ Work unapplied cash in search of payments.

Essential Skills

+ Experience in collections, accounts receivable, and customer service.

+ Proficiency in reconciliation, accounting, invoicing, and cash application.

+ Experienced in B2B collections with a focus on client relations.

+ Experience with collecting on large accounts.

+ Ability to assist customers with tracking returns and credits.

Additional Skills & Qualifications

+ 2+ years of high volume collections, research, resolution, and de-escalation experience.

+ Proficiency with MS Office (Excel, Word, and Outlook).

+ Salesforce experience preferred.

+ Experience in construction or manufacturing is preferred.

+ Comfortable being on the phone and performing B2B collections.

+ Eager and excited to learn.

+ Ability to multitask.

Work Environment

The position is based in an office team environment, where collaboration is key. There are ample opportunities for growth within the company, fostering a supportive and dynamic work atmosphere.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 11, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.