• Client Service Coordinator

    Aston Carter (Wilmington, MA)


    Job Title: Client Service Coordinator (Remote – PST Preferred, CST Considered)

     

    Pay Rate: $27/hour

     

    Schedule: Monday–Friday

    Position Summary

    We are seeking a detail-oriented and proactive Client Service Coordinator to support our daily business operations and ensure seamless coordination between departments and customer accounts. This role is essential in delivering high-quality service and timely responses to client needs. You will collaborate with cross-functional teams including Quality, Recruitment, Scientific Operations, Business Development, and Finance.

    Key Responsibilities

    + Prepare and manage customer quotes in collaboration with Business Development Executives.

    + Process and submit orders using SAP (ERP) and internal MBS systems.

    + Manage the full sales cycle using Salesforce Service Cloud.

    + Coordinate with Operations to ensure product availability and order fulfillment.

    + Serve as a liaison between Sales and Operations, following up on orders and updates.

    + Participate in team calls and cross-functional meetings.

    + Handle master data tickets, order acknowledgments, and purchase orders.

    + Track and follow up on open purchase order balances.

    + Triage customer and distributor calls, creating and assigning Service Cloud cases.

    + Manage customer requests and issues for an assigned region; provide backup support for other regions.

    + Generate donor and inventory reports to support customer-specific needs.

    + Build strong customer relationships through effective communication and problem-solving.

    + Conduct outbound communications to support sales activities.

    Qualifications

    Education & Experience:

    + High school diploma required; Bachelor’s degree in Biological Sciences preferred.

    + Minimum 2 years of experience supporting sales or client service teams.

    + Experience with Salesforce or other CRM platforms is highly desirable.

    Skills & Abilities:

    + Excellent verbal and written communication skills.

    + Strong organizational and time management skills in a fast-paced environment.

    + Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

    + Quick learner with the ability to adapt to new software tools.

    + Discretion in handling confidential and sensitive information.

    Pay and Benefits

    The pay range for this position is $27.00 - $27.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Jun 9, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.