• Technical Service Representative

    Actalent (Oconomowoc, WI)


    Job Title: Technical Service RepresentativeJob Description

     

    Join our dynamic team as a Technical Service Representative, where you will engage with customers via a telephone call-center to provide exceptional product installation and service information. You will perform troubleshooting diagnostics on our products, guiding customers on proper functioning through detailed reviews of engineering drawings and dimensions. This role requires working in a fast-paced environment, multitasking with computer software during customer interactions, and continuously improving through data analysis.

    Responsibilities

    + Maintain proficiency in product knowledge and troubleshooting to instruct customers effectively.

    + Respond promptly and professionally to incoming customer calls and emails in a telephone queue.

    + Perform troubleshooting diagnostics on company products via telephone.

    + Address complaints concerning product performance and refer service failures to designated departments for further investigation.

    + Process parts orders by completing telephone and online requests.

    + Return calls from customer messages promptly.

    + Perform clerical duties to support customer satisfaction.

    + Utilize problem-solving skills and make decisions for Tier 1 Technical Service Representatives on product concerns under $10,000.

    + Work efficiently in a fast-paced environment while multitasking using computer software during customer discussions.

    Essential Skills

    + Mechanical and electrical knowledge.

    + Proficiency in computer operations and Microsoft Office Suite.

    + Experience in a call center environment.

    + Bachelor's degree in a business-related field is a plus.

    + Six Sigma Green Belt certification is a plus.

    + Ability to read, analyze, and interpret technical procedures and business correspondence.

    Additional Skills & Qualifications

    + Associate Degree in a business-related field or equivalent work experience.

    + 3 years of customer service experience is required.

    + Customer service experience in a call-center is a plus.

    + Ability to use a multi-meter is a plus.

    + Ability to create business-level written correspondence and verbally present information to customers.

    + Job-related software skills, including MS Office, and the ability to operate a variety of standard office equipment.

    Work Environment

    The work environment is a call center setup where each representative has their own cubicle and a wireless headset. The office is equipped with our products for easy reference during troubleshooting calls, ensuring that representatives can assist customers effectively while maintaining a professional and organized workspace.

    Pay and Benefits

    The pay range for this position is $22.00 - $27.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Oconomowoc,WI.

     

    Application Deadline

     

    This position is anticipated to close on Jun 20, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.