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Program Monitor Supervisor--DHH

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Program Monitor Supervisor--DHH

Salary

$4,694.00 - $9,211.00 Monthly

Location

New Orleans, LA

Job Type

Classified

Job Number

OAAS/SP/209078

Department

LDH-Office of Aging & Adult Services

Opening Date

06/06/2025

Closing Date

6/27/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.

LDH serves as a model employer for individuals with disabilities.

Minimum Qualifications

Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor’s degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

45% Program Management and Oversight

Manages the 811 PRA PSH application process, updating related processes, policies, and forms as needed to ensure compliance with federal, state, and program requirements.

Performs eligibility checks on all 811 PRA PSH applications, referrals, and reassignments to ensure program requirements are met.

Manages referral process for 811 PRA system selected housing referrals and for reassignment referrals; tracks system selection and transfers for housing and service delivery synchronization

Oversees data mining/compiling of data from direct report’s to manage the progress of PSH participants

Identifies problems and issues and takes appropriate action to address issues which may prevent annual goals from being achieved (i.e. barriers to housing and successful tenancy).

Develops and implements bi-annual PSH trainings.

30% Monitoring and Quality Assurance

Monitors providers in assigned regions to ensure compliance with federal and state rules and regulations, adjusting and updating the process as needed.

Keeps abreast of HUD and LHC rules and recommendations, makes policy recommendations, and develops and maintains standard operating procedures to meet changes in program requirements.

Compiles all data and submits all necessary reports to meet federal HUD 811 PRA reporting requirements.

Develop and implement protocols for ensuring accuracy, compliance with program guidelines, and alignment within budgetary allocations.

Conducts regular audits of program work to ensure compliance with state and federal rules and regulations; assess programmatic impact; and identify trends and opportunities for improvement.

20% Supervision and Staff Management

Provides ongoing supervision of assigned State Civil Service and contract staff responsible for coordinating the day-to-day duties of the PSH program.

Recruits, interviews, hires, and manages all direct reports.

Defines roles, assigns and monitors work of direct reports in order to achieve the overall goals and mission of PSH and OAAS.

Ensures staff compliance with program protocols, documentation requirements, and agency standards.

Provide mentorship, guidance, and professional development opportunities to staff, promoting skill

development, career advancement, and job satisfaction.

Routinely audits work delegated to direct reports for completeness and accuracy.

Conferences individually with direct reports on a routine basis to ensure the provision of clear guidance and support, address general operations, and problem solve as needed.

Evaluates performance and conducts PES planning and review sessions for direct reports according to agency-established timeframes and deadlines.

Manages and certifies time and attendance ensuring direct reports are maintaining productive work schedules, coding time property and to the appropriate reporting category, if applicable, and requesting leave according to policy and procedure.

Informs supervisor of personnel issues in a timely manner and proposes solutions for addressing issues.

5% Other

Performs other duties not listed but necessary for the effective operations of OAAS.

Fulfill obligation for State's emergency preparedness and response efforts as assigned during an emergency and assists impacted agencies, participants, and others to assure effective operations as soon as possible following the event.

Position-Specific Details:

This position is located within the Louisiana Department of Health / Office of Aging and Adult Services / Headquarters / New Orleans, LA / Orleans Parish

Announcement Number: OAAS/SP/209077

Cost Center: 3201055101

Position Number: 50520539

This vacancy is being announced as a Classified position and may be filled as a Probationary appointment.

Preferences:

+ Experience working with housing, community-based services, and/or support services for vulnerable populations.

+ Experience working with individuals with disabilities, individuals who are homeless, and individuals at risk of homelessness.

+ Knowledge of state and federal housing voucher programs, food assistance programs, and/or community support programs.

+ Experience in complex program monitoring or administration.

How To Apply

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

A resume upload willNOTpopulate your information into your application. Work experience left off your electronic application or only included in an attached resume is not eligible to receive credit.

For further information about this vacancy contact:

Shambrielle Pooler

[email protected]

LA Department of Health (LDH)

Division of Human Resources

Baton Rouge, LA 70802

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you have experience working with individuals who are chronically homeless or at risk of becoming homeless and persons living with mental illness, substance use disorders, disabilities, and/or justice involvement?

+ Yes

+ No

02

If you answered YES to the previous question, please describe your experience and reference the experience included in your application (not resume). If you answered NO, enter n/a.

03

Do you have experience with data collection, analysis, and reporting?

+ Yes

+ No

04

If you answered YES to the previous question, please describe your experience and reference the experience included in your application (not resume). If you answered NO, enter n/a.

05

Do you have experience with federal and state housing vouchers and subsidies?

+ Yes

+ No

06

If you answered YES to the previous question, please describe your experience and reference the experience included in your application (not resume). If you answered NO, enter n/a.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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