"Alerted.org

Serve as a trusted extension of our clients' teams, aligning with their goals and consistently prioritizing their business success.

Respond promptly to client inquiries, resolve system, application, and network issues, and communicate effectively throughout the process.

Engineer, implement, and maintain complex network infrastructures for optimal performance and reliability.

Build, manage, and sustain robust server and desktop systems to support high-availability applications.

Design and deliver connectivity, security, communication, and productivity solutions tailored to client needs.

Establish and enforce security measures to safeguard against unauthorized access, while documenting network servers, storage devices, hardware, and software configurations.

Create and maintain monitoring systems to proactively address system and network alerts.

Monitor and analyze system performance, providing actionable recommendations for capacity planning and optimization.

Develop clear, professional supporting documentation and detailed architectural diagrams for innovative technology solutions.

Provide specialized desktop and server support for custom applications and network services, including upgrading, troubleshooting, and task-specific administration.

Collaborate with vendors to research, develop, and implement effective solutions while resolving technical challenges.

Install, configure, and repair computer hardware, software, and network systems with precision and efficiency.

Perform hands-on equipment repair and physical component replacements as needed.

Generate SLA (Service Level Agreement) reports to showcase metrics and ensure promises to clients are consistently met.

Deliver training to clients on both new and existing technologies, empowering them to leverage solutions effectively.

Work alongside multiple clients as a trusted partner, onsite 100% of the time.

Maintain 24/7/365 on-call availability to ensure continuous client support and rapid issue resolution.

Desirable Previous Skills:

Bachelor's degree in Computer Science, Information Technology, IS Management, or a related field (preferred).

Advanced certifications such as CCNP, MCSE, MCASAE, VCAP, or equivalent high-level technology credentials (preferred).

Cybersecurity certifications like CompTIA Security+ or similar (preferred).

Strong technical expertise with the ability to troubleshoot, diagnose, and resolve complex computer issues.

Exceptional communication skills to explain technical concepts clearly, both verbally and in writing, to end-users and helpdesk technicians.

Networking knowledge and skills equivalent to a CCNA certification (required).

Proficiency in managing Active Directory and Microsoft Exchange administration.

Excellent customer service abilities with a focus on teamwork and collaboration.

Sharp attention to detail and a commitment to follow through on tasks to ensure all issues are resolved.

Solid foundation in basic networking principles with the ability to build on this knowledge as needed.

Why Join Us:

It is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.

Nationally recognized as "Great Place to Work" - 10 years in a row.

10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America.

13x top 100 listing on MSPMentor 501 internationally.

Nationally awarded Platinum HIRE Vets Medallion.

4x TAI IT Service Provider of the Year.

Responsibilities:

Strategic IT Partnership: Serve as a dedicated, onsite technical extension of multiple client teams, deeply aligning with their business objectives and consistently prioritizing their success.

Full-Stack Infrastructure Leadership: Architect, implement, and rigorously maintain high-performance network infrastructures, robust server environments, and advanced desktop systems for high-availability. applications. This includes optimizing servers, enhancing network reliability, and driving advancements in telephony, telecom, and internet services.

Security & Resilience: Design, establish, and enforce stringent cybersecurity measures to safeguard critical agricultural data and systems against evolving threats. Proactively monitor system performance, create and maintain sophisticated monitoring tools, and provide actionable recommendations for capacity planning and optimization.

Solution Design & Delivery: Engineer and deliver tailored connectivity, security, communication, and productivity solutions that directly address unique client needs and enhance operational efficiency.

Advanced Troubleshooting & Support: Provide expert-level desktop and server support for specialized applications and network services, encompassing upgrades, complex troubleshooting, and task-specific administration.

Documentation & Knowledge Transfer: Develop comprehensive professional documentation, including detailed architectural diagrams for innovative technology solutions, and deliver impactful training to clients on both new and existing technologies.

Vendor Collaboration: Partner closely with technology vendors to research, develop, and implement cutting-edge solutions, while effectively resolving intricate technical challenges.

Hands-On & Proactive Maintenance: Execute precise installation, configuration, repair, and physical component replacements of computer hardware, software, and network systems.

Performance & Accountability: Generate detailed Service Level Agreement (SLA) reports to ensure continuous client satisfaction and consistent adherence to performance metrics.

Qualifications:

Networking Expertise: Proven networking knowledge and hands-on skills equivalent to a CCNA certification (Cisco Certified Network Associate) or higher.

Systems Administration Proficiency: Demonstrated expertise in managing Active Directory and Microsoft Exchange environments, including administration, troubleshooting, and optimization.

Technical Acumen: Exceptional ability to troubleshoot, diagnose, and swiftly resolve complex hardware, software, application, and network issues across diverse IT environments.

Communication Mastery: Superior verbal and written communication skills, with the ability to articulate intricate technical concepts clearly and effectively to both technical and non-technical stakeholders (end-users, management, vendors).

Client-Centric Approach: A strong commitment to exceptional customer service, emphasizing teamwork, collaboration, and a keen focus on client success.

Detail-Oriented & Follow-Through: Meticulous attention to detail and an unwavering commitment to task completion, ensuring all issues are resolved comprehensively.

Problem-Solving Agility: A foundational understanding of core networking principles coupled with the intellectual curiosity and adaptability to rapidly acquire and apply new technical knowledge.

Skills:

Education: Bachelor's degree in Computer Science, Information Technology, Information Systems Management, or a closely related field.

Advanced Certifications: High-level technology credentials such as CCNP, MCSE, MCASAE, VCAP, or equivalent advanced certifications.

Cybersecurity Focus: Relevant cybersecurity certifications (e.g., CompTIA Security+, Certified Ethical Hacker (CEH), or similar).

JOBID: 1092694 #LI-CELLA#LI-AR2#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.