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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Healthcare Operational Care Specialist, you will ultimately be responsible for monitoring and updating shipment orders through our in-house QuickSTAT IT enterprise systems.

How you create impact

+ Track and trace shipments through alarm management and checkpoint verification at key milestones.

+ Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.

+ To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.

+ To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.

+ To ensure all time and temperature requirements are maintained during transit.

+ Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.

+ Dealing with telephone inquiries from both internal and external departments accurately and efficiently.

+ Keeping the Management Team advised of potential confirmed issues as they arise.

+ Comprehensive knowledge of temperature-controlled packaging and monitoring devices available to support the biopharmaceutical industry.

What we would like you to bring

+ 1+ years of combined Air Courier or Freight Industry experience and a related operational background

+ Background in health care or Biopharmaceutical industry

+ Specialization in Biopharm or cold chain transportation (preferred)

+ Excellent phone, writing and time management skills

+ Flexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requested

+ Import/Export/Warehouse & Transport knowledge

+ Clinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirements (preferred)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.