• Senior, Dispatcher/Router

    WM (Pompano Beach, FL)


    Senior Dispatcher/Router

    Schedule:

    Must be available to work a 9-hour shift within the hours of **2:00 AM – 9:00 PM** , Monday through Friday, with **rotating Saturdays** .

    Location Requirement:

    Candidates must reside **within 100 miles of Pompano Beach, FL** , as in-office training is required.

    Language Skills:

    **Bilingual (Spanish/English)** preferred, but not required.

    I. Job Summary

     

    Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

     

    II. Essential Duties and Responsibilities

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

     

    Works with routing specialists, route managers, and the service department to optimize complex routes

     

    Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response

     

    Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service

     

    Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

     

    Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues

     

    Records and documents information from Drivers and distributes to appropriate departments

     

    Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

     

    Serves as point person for manager; coordinates projects and other tasks as necessary

     

    Delegates work in managers absence

     

    Serves as an escalation point for other Dispatchers in the department

     

    Train new Dispatchers

     

    Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area

     

    III. Supervisory Responsibilities

     

    This job has no supervisory duties.

     

    IV. Qualifications

     

    The requirements listed below are representative of the qualifications necessary to perform the job.

     

    A. Education and Experience

     

    Education: High School Diploma or G.E.D (accredited).

     

    Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).

     

    Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.

     

    B. Certificates, Licenses, Registrations or Other Requirements

     

    None required.

     

    C. Other Knowledge, Skills or Abilities Required

     

    Computer skills with ability to handle multiple programs and systems

     

    Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices

     

    Must have the desire and ability to learn Waste Management proprietary software applications

     

    The expected base pay rate for this position across the U.S. is $22.21. We do pay a differential for bilingual associates. This pay rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

    Benefits

    At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

     

    If this sounds like the opportunity that you have been looking for, please click "Apply.

     

    Equal Opportunity Employer: Minority/Female/Disability/Veteran