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Program Analyst 3

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Program Analyst 3

Salary

$66,250.00 - $100,636.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-26845-08070

Department

Department of Human Services

Division

HS Sec Hmn Srvs

Opening Date

06/04/2025

Closing Date

6/17/2025 11:59 PM Eastern

Job Code

08070

Position Number

50699999

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST08

Bureau / Division Code

00211000

Bureau / Division

Secretary of Human Services

Worksite Address

625 Forster Street

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Name

Justin Strickhouser

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Bring your analytical experience to the Department of Human Services (DHS)! We are seeking a driven and detail-oriented Program Analyst 3 to join our PeopleStat Office and help us provide agency-wide data analytics and performance management. DHS is committed to data-driven decision making that supports good health, sustainable stability, and success for the citizens of Pennsylvania. Apply today and help make a difference in the lives of your fellow Pennsylvanians!

DESCRIPTION OF WORK

As a Program Analyst 3, you will analyze programs and projects, synthesize the data gathered to determine the extent to which goals and needs served are being met, and assess the overall impact of the programs. Your duties will include accessing performance monitoring systems, as well as analyzing and interpreting quantitative information to evaluate program performance and efficiency. In this position, you will design methods to collect, analyze, interpret, and monitor data that supports the objectives of DHS program offices for presentation to DHS executive staff. You can expect to consult with program officials and help then refine their objects and consult with departmental staff regarding all aspects of performance measurement and data analysis. Additionally, you will provide advisory and consultative services to program managers on performance measurement and analysis activities.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50699999) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Pro gram Analyst 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

+ Three years of analytical experience, two of which include professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 2 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time analytical experience, two years of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)

+ 3 years or more

+ 2 but less than 3 years

+ Less than 2 years

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – DATA COLLECTION AND STATISTICAL ANALYSIS

Coordinate and direct the collection, editing, tabulation, and summarization of data to ensure accuracy, reasonableness, and completeness. Plan and conduct advanced statistical collections. Analyze and interpret data using various mathematical and statistical methods, techniques, and software to adapt techniques as needed and identify and investigate new data relationships.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience coordinating and directing the collection, editing, tabulation, or summarization of data to ensure accuracy, reasonableness, or completeness, and planning and conducting advanced statistical collections to provide data and analyses AND analyzing and interpreting data using various mathematical or statistical methods, techniques, or software to adapt techniques as needed and identify and investigate new data relationships.

+ B. I have experience planning or conducting advanced statistical collections to provide data and analyses OR analyzing or interpreting data using various mathematical or statistical methods, techniques, or software.

+ C. I have successfully completed college-level coursework related to data collection, statistical methods, or mathematical statistics.

+ D. I have NO experience or training related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience coordinating and directing collection, editing, etc. of data to ensure accuracy, etc.

+ Your experience planning or conducting advanced statistical collections to provide data and analysis or identifying/investigating data relationships.

+ Your specific duties and responsibilities, including details as to the scope/scale of each listed project/experience.

09

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

10

WORK BEHAVIOR 2 – ANALYZING INFORMATION

Perform program, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Determine whether programs achieve objectives and operate cost effectively; and analyze programmatic or fiscal effects and implications of prior policy decisions or proposed policy changes and other economic analysis and special studies. Analyze and evaluate agency programs or projects to determine the extent to which the goals and objectives are being met and to determine the impact of changes.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing fiscal, policy, and programmatic results, and making recommendations for improvements to programs.

+ B. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing fiscal, policy, and programmatic results. I did NOT make recommendations for improvements to programs based on my analysis.

+ C. I have successfully completed college-level coursework related to data analysis, qualitative business analysis, or quality control.

+ D. I have NO experience or training related to the work behavior above.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to analyzing information.

+ Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 3 – RESEARCH

Develop research design and methodology studies, then conduct the research studies by gathering, organizing, and analyzing pertinent program data such as legislation, policies, procedures, staffing, operations, program measures, census data, target populations, and program impacts in order to make decisions on program effectiveness and efficiency, make improvements to programs, and meet state and federal guidelines.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing research design and methodology studies, then conducting the studies by gathering, organizing, and analyzing pertinent program data for program effectiveness and efficiency, make improvements to programs, and meet state and federal guidelines.

+ B. I have experience conducting research studies by gathering, organizing, and analyzing pertinent program data for program effectiveness and efficiency, make improvements to programs, and meet state and federal guidelines. I did NOT develop research design and methodology studies.

+ C. I have successfully completed college-level coursework related to research methods or research design and analysis.

+ D. I have NO experience or training related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to conducting research.

+ Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 4 – TECHNICAL AND CONSULTATIVE SERVICES

Provide technical assistance and consultative services to organization program managers and staff on the development, review, or administration of programs, policies, plans, and data processing applications. Consult with program officials to identify relevant areas for research or study. Advise on the development of resource allocation criteria and on the completion of reporting requirements for the purpose of program evaluation. Suggest and develop programs and ideas in anticipation of demand for an organization's services. Assess, define, and recommend possible solutions to programmatic needs and issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience providing technical assistance and consultative services to program areas in order to identify needs and answer questions. I was also responsible for recommending possible solutions to programmatic needs and issues.

+ B. I have experience providing technical assistance and consultative services to program areas in order to identify needs and answer questions. I did NOT recommend possible solutions to programmatic needs and issues.

+ C. I have successfully completed college-level coursework related to project management, public relations, public speaking, psychology, or sociology.

+ D. I have NO experience or coursework or training related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to technical and consultative services.

+ Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 5 – COMMUNICATION

Prepare and present information, studies, and reports orally and in writing on program or project evaluations, development, and analysis in order to provide policy and decision makers with factual information to be used in planning, implementing, monitoring, and resource allocation. This may include preparing narrative reports, tables, graphs, and charts as well as responding to oral and written inquiries regarding programs. Respond to informational requests and provide procedural guidelines, criteria, and training necessary for the implementation and management of programs and projects.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have developed AND presented materials regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines.

+ B. I have developed materials regarding program or project evaluations, development, or analysis. I did NOT PRESENT this material.

+ C. I have presented materials regarding program or project evaluations, development, or analysis. I did NOT DEVELOP this material.

+ D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, speech, or communications.

+ E. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to communication

+ Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov