• Sr. Support Engineer

    TEKsystems (West Hollywood, CA)


    Description

    What we are looking for:

    We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You’ll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.

    What You’ll Do:

    - Technical onboarding and ongoing support of users in multiple offices and countries

     

    - Hardware deployment, software installation and maintenance of user machines

     

    - Asset tracking and inventory management

     

    - Communicate highly technical information to both technical and non-technical personnel

     

    - Deploy and decommission user workstation VM’s

     

    - Google Workspace end user support

     

    - Okta user admin support

     

    - Update and maintain computer management policies in Jamf / Ivanti / Workspace One

     

    - Work with key broader BT team members and end users to identify and implement new processes and technologies

     

    - Educate team members and org users on new processes and technologies

     

    - Work with Audit and Compliance teams to review user access on a bi-weekly basis

     

    - Heavily participate in team initiatives/projects

    What You’ll Need:

    - High School Diploma

     

    - Up to 4 years of experience in end user IT

     

    - Good documentation and communication skills via Email, Jira, and Slack

     

    - Attention to detail and ability to follow documented processes

     

    - Ability to lift up to 50lbs as necessary

     

    - OS Experience: MacOS, Windows 10 & 11, iOS, Android

     

    - Software Skills: Okta, Google Workspace, Zoom, Slack

    Things that will help:

    - Experience with Jira/Confluence

     

    - User admin level experience with Okta, Google, Slack

     

    - Basic understanding of SaaS

     

    - Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies

     

    - Training or certifications: Microsoft operating systems, A+ certification, MacOS support training

     

    - Experience working projects and mentoring team members

     

    - Team focused, customer service mentality with a resourceful nature that can dig to solve problems

     

    Skills

     

    technical support, troubleshooting, jamf, mac, windows, workspaceone, okta, slack, google

     

    Top Skills Details

     

    technical support,troubleshooting,jamf,mac,windows,workspaceone,okta,slack,google

     

    Additional Skills & Qualifications

    Pay and Benefits

    The pay range for this position is $40.00 - $50.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in West Hollywood,CA.

     

    Application Deadline

     

    This position is anticipated to close on Jun 13, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.