• Remote Customer Service Representative

    TEKsystems (Atlanta, GA)


    Description

    Purpose of the Position: The Family Enrollment Counselor works a 9-hour shift, Monday to Friday, from their home office. They build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.

    Core Tasks & Responsibilities:

    Work in school-specific outbound task forces to achieve enrollment goals.

     

    Support families via inbound calls, assisting them through the enrollment process.

     

    Make outbound calls to families interested in enrolling.

     

    Serve as an enrollment expert for families.

     

    Act as an ambassador for the school in interactions with students and families.

     

    Liaise between local schools and enrollment to resolve issues.

     

    Stay updated on enrollment policies and guidelines and communicate changes to families.

     

    Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.

     

    Perform other duties as assigned.

     

    Skills

     

    inbound and outbound calls, Customer service, call center, data entry, salesforce crm

     

    Top Skills Details

     

    inbound and outbound calls,Customer service,call center,data entry

     

    Additional Skills & Qualifications

    Qualifications

    •Demonstrated consultative sales experience and high-volume call metrics required

    •Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preffered

    •Delivers quality enrollment conversions from inbound and outbound communication.

    •Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday

    •Commitment to working overtime during peak season, July-September

    •Excellent oral, written, and interpersonal communication skills

    •Prior customer service experience preferred

    •Prior experience in a phone queue a plus

    •Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)

    •Possess a high degree of attention to detail and be able to multitask effectively

    •Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions

    THIS ROLE REQUIRES WEEKEND HOURS AND/OR NIGHT HOURS AS LATE AS 11PM

    Experience Level

    Intermediate Level

    Pay and Benefits

    The pay range for this position is $17.00 - $17.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Jun 20, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.