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Social Work Administrator

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Social Work Administrator

Salary

$70,824.00 - $109,054.40 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

25-03283

Agency

400 Health & Human Services - Family Well-Being and Protection

Division

Health & Human Services - Family Well Being & Protection.

Opening Date

06/06/2025

Closing Date

6/16/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Chris Silberhorn - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services is seeking a Social Work Administrator to join our team!

Under the supervision of the Service Area Manager (SAM), this position is one of the managers responsible for administering the Area's social service programs, including child welfare case management services, child protective services, adoptions, licensing, and IV-E. Subordinate supervisors and staff may be based in several counties across the Area. This position ensures conformity to Federal and State performance targets; works with line supervisory staff to ensure services are being delivered within standards set by Iowa Code, agency policy, and evidence-based professional practice standards; assesses program effectiveness and recommends prospective changes in functions and programs to Service Area Manager and Central Office to meet the Department's mission, goals and identified results; ensures that accountable and quality services are uniformly provided to clients; utilizes resources; develops and implements plans to ensure personnel resources are deployed in the most efficient manner; ensures ongoing enhancement of staff's knowledge and skills; participates in child welfare budget development; helps lead initiative changes affecting Department relationship to the community. This position is required to exercise independent judgment in resolving case-level and local area systemic and social service delivery issues.

Telework up to 2 days per week may be an option for this position if requested by the employee and approved by management but will be in the office a minimum of 3 days per week.

Primary duties include but are not limited to:

+ Providing direct supervision to the Area's Social Work Supervisors

+ Integrating practice with state policies through policy interpretation and implementation

+ Serving as the Area’s liaison with Central Office program units

+ Participating in the development and implementation of the annual child welfare/juvenile justice plan

+ Providing oversight/consultation on local initiatives which seek to improve social work practice to improve self- sufficiency, health, stability, and safety

+ Communicating with staff on a catchment, area-wide, ongoing basis through facilitation and/or oversight of service supervisor meetings and service staff meetings

+ Monitoring of service implementations on a catchment, area-wide basis to ensure quality provision of services which are directed at meeting the needs of children, families, and adults in a customer-friendly manner

+ Researching and/or creating innovative approaches to service delivery to ensure continued quality improvement

+ Providing technical assistance to the Service Area Manager (PSE) as needed. Developing and overseeing work groups, in-service training, and staff development opportunities to enhance service delivery

+ Reviewing/handling audits, appeals, and constituent complaints to insure prompt and effective manner

+ Researching and/or creating innovative approaches to service delivery to ensure continued quality improvement

+ Developing and overseeing work groups, in-service training, and staff development opportunities to enhance service delivery

+ Reviewing/handling audits, appeals, and constituent complaints to insure prompt and effective resolution of issues.

This position will be domiciled in Eastern Iowa Service Area @ the nearest Full-Time office (Independence, Clinton, Burlington, Dubuque, West Union, Mt. Pleasant, Ft. Madison, Keokuk, Muscatine, Davenport or Winneshiek) and is responsible for part of the Social Work staff in the Service Area. Telework up to 2 days per week may be an option for this position if requested by the employee and approved by management but will be in the office a minimum of 3 days per week.

The ideal candidate will be able to meet the following requirements:

+ Within an office environment, provides support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication

+ Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, discipline, and hiring

+ Knowledge of interviewing skills and techniques

+ Obtains information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet

+ Applies essential elements of management and administration in assigned office. Recognizes and defines problems, gathers facts using problem-solving tools, develops practical solutions, analyzes each potential solution, compares the outcome of each solution, and select the best solution to solve the problem

+ Effectively communicates orally by expressing ideas and facts to individuals or groups

+ Makes clear and convincing oral presentations

+ Listens to others

+ Facilitates an open exchange of ideas

+ Build, foster and maintain partnerships at a variety of levels

+ Applies innovative solutions to problems

+ Designs new methods where established methods and procedures are inapplicable or are unavailable

+ Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines

+ Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and makes correct inferences or draws accurate conclusions

+ Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest, or unethical behavior

+ Maintains regular attendance at work and report to work on time. Field Operations processes contain critical time frames and excessive absenteeism impacts the meeting of the time frames, which negatively impacts customer satisfaction

+ Responds appropriately to supervision. Follows policy and cooperates with supervisors

+ Coordinates and oversees office budget and budget control mechanism. Plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies

+ Works in a team environment. The ability to manage group processes

+ Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit

+ Works with others to achieve goals

+ Deals calmly and effectively with high stress situations (For example, tight deadlines, hostile individuals, emergency situations, dangerous situations)

+ Communicates effectively in writing as well as orally to express ideas and facts to individuals or groups. Actively listens to facilitate the exchange of information to provide positive and professional customer service both within the agency and in the community

+ Ability to travel, which will involve some overnight travel

+ Ability to work extra hours as needed to get tasks completed.

Preference will be given to the ability to speak more than one language. Please list any additional languages you speak in your application.

Preference will be given for education or experience which correlates directly with the requirements and duties of the position.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here .

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Selectives

280Human/Social Services Programs6 months’ experience, 12 semester hours, or a combination of both directly related to human/social services. Experience generally obtained from either some level of government organization or a non-profit organization delivering these services. Must demonstrate exposure to the basic concepts of human/social services and related policies and procedures. Programs include those traditionally under the purview of the Department of Human Services, such as but not limited to: • Child and family welfare • Medicaid • Entitlement programs • Income maintenance • Mental health • Development disabilities • Child support recovery

Minimum Qualification Requirements

Graduation from an accredited college or university with a Bachelor's Degree in social work and experience equal to two years of full-time supervisory work in a social work program;

OR

graduation from an accredited college or university with any Bachelor's degree and experience equal to five years of full-time work in consulting, supervising or evaluating social work programs, two years of which were in a full-time supervisory capacity.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/SocialWorkAdministrator-03037.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited college or university with a Bachelor's Degree in social work? IF YES - How many years do you have of full-time supervisory work in a social work program?

+ I have not graduated from an accredited college or university with a Bachelor's Degree in social work

+ Less than two years of full-time supervisory work in a social work program

+ Two years or more of full-time supervisory work in a social work program

04

Have you graduated from an accredited college or university with any Bachelor's degree and do you have two years of full-time work in a supervisory capacity consulting, supervising or evaluating social work programs? IF YES - How many ADDITIONAL years (not counting the experience used for the first part of this question) do you have of full-time work in consulting, supervising or evaluating social work programs?

+ Ii have not graduated with a Bachelor's degree and/or I do not have the two years of supervisory work

+ Less than three additional years of full-time work in consulting, supervising or evaluating social work programs

+ Three or more additional years of full-time work in consulting, supervising or evaluating social work programs

05

Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both directly related to human/social services? Experience generally obtained from either some level of government organization or a non-profit organization delivering these services. Must demonstrate exposure to the basic concepts of human/social services and related policies and procedures. Programs include those traditionally under the purview of the Department of Human Services, such as but not limited to:

+ Child and family welfare

+ Medicaid

+ Entitlement programs

+ Income maintenance

+ Mental health

+ Development disabilities

+ Child support recovery

+ Yes

+ No

06

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

Required Question

Employer

State of Iowa

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