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Office Support

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Office Support

Salary

$35,256.00 - $51,334.40 Annually

Location

Des Moines - 50310 - Polk County, IA

Job Type

Full-time

Job Number

25-03327

Agency

400 Health & Human Services - Community Access Eligibility

Division

Health and Human Services - Community Access Eligibility

Opening Date

06/06/2025

Closing Date

6/16/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Melissa Nation - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking aSecretary 1to provide a variety of secretarial duties of a quasi-administrative nature to conduct specialized technical and clerical processes in the Polk County River Place office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.

New hires will start at the base salary of $16.95 hourly, $1,356.00 biweekly, $35,256.00 annually.

Core Essential Functions

+ General Support

+ Answer general questions and route calls coming to the Customer Service Call Center in a timely, professional, and courteous manner.

+ Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.

+ Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.

+ Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.

+ Perform back-up responsibilities for all clerical staff or as assigned.

+ Attend staff meetings, training sessions and core courses.

+ Review manual and other sources of communication to keep current on policy and procedure.

+ Other duties as assigned.

+ Administrative

+ Coordinate office operations in conjunction with direct supervisor and other management.

+ File administrative materials, correspondence and reports.

+ Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.

+ Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

+ Interact with employees and customers in a manner that is consistent with quality customer service delivery.

+ Comprehend and adhere to confidentiality and security provisions.

+ Prioritize tasks and time to meet established performance goals and critical deadlines.

+ Work productively in a team environment.

+ Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.

+ Maintain high attendance and report to work on time.

+ Use critical thinking skills, prioritize work, and work under pressure.

+ Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.

+ Travel occasionally when it is necessary to cover absences/vacancies in other Des Moines Service area offices.

How to Apply

For help creating a profile or entering your information, please go to the online Employment Application Guide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here .

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Experience equal to one year of full-time clerical or closely related work;

OR

post high school course work in an accredited secretarial, business, or closely related curriculum may be substituted for the required experience on a month-for-month basis;

OR

completion of thirty (30) semester (or equivalent) hours of undergraduate college level course work may be substituted for the one year of required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes permanent status as a Typist–Advanced.

For additional information, please click on this link to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/Secretary1-00025-90025.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many months of full-time clerical work experience AND undergraduate course work do you have? 30 semester hours would equal 12 months' experience, 15 semester hours would equal 6 months' experience.

+ No undergraduate course work/full-time clerical work experience to less than six months of the specified education and work experience

+ Six months to less than one year of the combined specified education and full-time work experience

+ One year or more of the required education and full time work experience

04

Do you have one year of full-time work experience in clerical or a closely related work area?

+ Yes

+ No

05

Do you have a combination of one year of post high school education or full-time work clerical or closely related experience? 30 semester hours equals one year of experience.

+ Yes - I have the one year of post high school education and/or work experience

+ No - I do not have the one year of post high school education and/or work experience

06

Are you a current permanent State of Iowa employee (Executive Branch) with current continuous experience in the state executive branch that includes experience equal to eighteen months of work as Clerk, Clerk Advanced, Clerk Specialist, Accounting Clerk 1, 2 and 3, or Storekeeper 1, 2 and 3?

+ Yes - I am a current State of Iowa employee and have experience of eighteen months in one of the classifications listed

+ Not applicable - I am not a current State of Iowa employee

+ I am a current State of Iowa employee but do not have the required time in the classifications identified

07

How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

08

How many years of full-time work experience do you have with in-person customer service in an office environment?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

09

How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

10

How many years of full-time work experience with handling confidential information or records?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

11

How many years of full-time work experience do you have utilizing computer systems, navigating multiple computer screens, uploading and retrieving documents and documenting information electronically?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

12

How many years of full-time work experience do you have utilizing email to conduct/complete company business?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

Required Question

Employer

State of Iowa

Website

hhs.iowa.gov

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