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Job Description Summary:

This position ensures delivery of quality registration services via effective use of material and human resources for the entire Patient Access department of a Hospital. This position operates 24/7 operations. They are responsible for creating an optimal patient experience by managing all tasks related to Patient Access. These include but are not limited to: scheduling, registration, collections, insurance validation, customer service, financial acumen, budgeting, and overall patient flow for our ancillary departments. He/She interacts with internal/external customers as a resource for information and problem-solving. This position provides direction and supervision to manager(s) and staff. He/She prepares, submits, and administers an annual departmental operational budget to establish financial goals and guidelines.

Responsibilities And Duties:

All employees are expected to perform all other duties as assigned.

10%

Quality Assurance 1. Ensures QA process to include periodic evaluations of individual user s is in place for hospital registration site; ensures accurate registration information, including MSPQ. 2. Achieves QA targets for site. Develops and implements action plans for unfavorable variances. 3. Regularly communicates QA actual results and targets to Revenue Cycle, Finance and Operational Leadership.

20%

Creates registration staffing patterns to maximize resources, reflect optimum skill mix and resource utilization planning in order to support the organization's balanced scorecard and productivity benchmarks. Ensures staff is adequately trained in both systems and processes.

10%

Reviews and monitors appropriate Standard reports as well as specific SQL edit and diagnostic reports for the facility. Takes actions as necessary to address process and timeliness issues.

20%

Develops and maintains relationships with facility departments and administrative leadership to reflects an atmosphere of openness and responsiveness to issues and information requests. Develops annual operating expense and capital budgets to reflect and support organization's allocation limits.

20%

Keeps Hospital and Revenue Cycle Leadership updated and informed regarding results, process changes and initiatives. Challenges current processes/reports and create processes/reports to improve Revenue Cycle performance. Works with Medical Records and Patient Accounts regarding process issues.

10%

Develops staff and maintains quality of WorkLife; e. g. , maintain department reward/recognition program, holding regular staff and management team member meetings.

10%

Maintains knowledge of all system applications required to support Patient Access operations, including support of STI's and upgrades; Physician Master privilege options and legal requirements, and appropriate software applications e. g. Excel. The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

Bachelor of science in Business Administration or related field from four-year college or university; or one to two years related Experience and/or training; or equivalent combination of. Contact Center management experience strongly preferred

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Patient Contact Center

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Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment