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Position: Office Administrator

Job Description:

The Office Administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers. These responsibilities may include clerical duties, filing, answering phone calls, responding to emails, assisting in driver training, and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties:

+ Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services

+ Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross-training of staff

+ Maximize office productivity through proficient use of appropriate software applications

+ Establish uniform correspondence procedures and style practices

+ Create and maintain filing systems for warehouse records, such as scheduling information, consignee records, shipping/receiving records, and customer files

+ Maintain contact with customers, ensuring a prominent level of customer satisfaction

+ Complete other duties as requested and ability to work some extended hours, including nights and weekends, as needed

+ Perform data entry and document processing with a high level of accuracy

+ Handle billing and collections in a timely and professional manner

+ Communicate promptly and effectively via phone and email with customers and internal teams

+ Collaborate and communicate with other team members to ensure seamless office operations

+ Work across multiple programs and systems simultaneously

+ Support customs-related documentation and processes as needed

+ Apply knowledge of ocean freight/container logistics when applicable

+ Demonstrate flexibility with work schedule to support business needs

+ Uphold promptness and maintain excellent attendance

+ Show keen attention to detail in all tasks

+ Cross-train and assist in various departments as needed

Qualifications:

+ Strong customer service skills with a focus on performance recognition

+ Ability to establish credibility and be decisive, while supporting customer preferences and priorities

+ Proficiency in written and verbal communication

+ Strong technical skills (i.e., Microsoft Word, Excel, PowerPoint, web-based applications, etc.)

+ Excellent interpersonal skills, both written and oral

+ Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes

+ Experience working in a transportation office environment is a plus

+ Knowledge of customs processes and documentation is preferred

+ Comfortability with communication across various platforms (email, phone, in-person)

+ Ability to manage both low- and high-volume multitasking with composure

+ Experience with AS400 operating systems is a plus

+ Make decisions and/or final recommendations that affect multiple departments

Skills:

+ Ideal candidate will possess a “can do” attitude with a “will do” work ethic

+ Must have the ability to work in a fast-paced environment

+ Strong verbal and written communication skills

+ Experience with billing, collections, and data entry

+ Familiarity with container/ocean freight processes is a plus

+ Ability to work across multiple programs simultaneously

+ Excellent attention to detail and organizational skills

+ Ability to cross-train in multiple departments and adapt to changing business needs

Forward Air is an Equal Opportunity Employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team