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Position: Senior Vice President, Contract Logistics

The Senior Vice President (SVP), Contract Logistics leads a high-performing team responsible for designing and delivering complex, high-value supply chain solutions. This product leader is accountable for operational execution, innovation, and customer satisfaction across wholesale fulfillment, eCommerce, reverse logistics, and vertical-specific logistics services. The SVP plays a key role in advancing the organization’s position in sectors such as high-tech, data center, and medical logistics.

Core Responsibilities & Duties:

+ Develop and execute the long-term vision and strategic plan for the Contract Logistics division.

+ Align service capabilities with market needs in high-complexity verticals.

+ Partner cross-functionally with Sales, IT, Finance, and Customer Success to integrate logistics solutions seamlessly.

+ Lead long-range planning for facility footprint, automation investments, and technology enablement to support scalable growth.

+ Represent the logistics function in Board/ELT-level updates and strategic planning sessions.

+ Lead and continuously improve all aspects of fulfillment (eCommerce and wholesale), reverse logistics (including in-house sorting and repair), and distribution operations.

+ Apply Lean and Six Sigma principles to enhance productivity, quality, and efficiency.

+ Ensure the delivery of consistent, high-quality service in accordance with client SLAs and KPIs.

+ Oversee multi-site operations with full P&L ownership and responsibility for delivering margin and cost targets.

+ Standardize SOPs, KPIs, and WMS practices across all warehouse and fulfillment sites.

+ Drive automation, robotics, and other tech-based initiatives to improve productivity and reduce cost-per-unit.

+ Lead implementation of inventory control systems and ensure regulatory compliance across facilities.

+ Design and manage contingency planning for peak seasons, labor volatility, and supply chain disruptions.

+ Support enterprise sales efforts with solution design and operational readiness.

+ Maintain executive-level relationships with key clients and partners.

+ Lead contract negotiations, implementation plans, and ongoing operational governance.

+ Inspire and develop a high-energy, collaborative team environment across multiple sites and functions.

+ Coach and mentor senior leaders and managers to foster accountability, innovation, and operational rigor.

+ Foster a culture of safety, continuous improvement, and frontline empowerment.

Qualifications:

+ Minimum 10 years of progressive leadership experience in contract logistics, supply chain operations, or a related field.

+ Demonstrated success overseeing high-complexity logistics or fulfillment environments, preferably across eCommerce, high-tech, or medical sectors.

+ Lean Six Sigma certification.

+ Proven ability to lead multifunctional teams and scale operations in a high-growth environment.

+ Expertise in using data, metrics, and dashboards to drive performance and decision-making.

+ Strong communication and interpersonal skills; able to inspire, coach, and align diverse teams.

+ Demonstrated ability to manage multiple priorities and strict deadlines without compromising quality or compliance.

+ Must be able to perform all essential and marginal job functions, work collaboratively within teams, and adapt to evolving business needs and schedules .

Forward Air is an Equal Opportunity Employer.

About Us

About the Team