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Position: Warehouse Manager

Core Responsibilities & Duties:

+ Ensure all Inbound & Outbound SLA goals are met while orders are shipping accurately according to client & customer needs

+ Managing the Operations of the warehouse including the following departments: Picking, Packing, Receiving, Traffic, Returns, VAS, Inventory & maintenance

+ Plan & execute that DTC & wholesale outbound shipping is on track while working with Traffic to ensure orders are shipping on time

+ Developing the warehouse leadership team:

+ Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off

+ Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment

+ Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met

+ Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met

+ Work with upper management to optimize the processes of each department for efficiency & accuracy

+ Maintaining an awareness of business needs, including new policies, clients or processes

+ Ensure that all scheduled projects are successfully completed

+ Oversee that the facility and all employees are in compliance with current safety procedures

+ Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards

+ Interacting with the accounting department to ensure accurate billing and collections

+ Serving as the main point of contact for after-hours service-related issues and requests

+ Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle

+ Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards

+ Maintaining regular contact with CS & higher management for updates, changes & improvements

+ Qualifying and interviewing job candidates for the warehouse departments with the assistance of the Human Resource team

+ Conducting yearly performance reviews for warehouse team members

+ Providing corrective action plans to employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations

+ Maintaining and protecting the confidentiality of employee records, and other sensitive information

+ Assuming additional duties as required by the business or assigned by the Upper Manager

Job Requirements & Qualifications:

+ 4+ years of management and operations experience in 3PL or warehouse equivalent jobs

+ 2+ years of experience utilizing a Warehouse Management System

+ Ability to be certified & train warehouse staff in motorized material handling equipment

+ Comprehensive knowledge of the transportation, freight, and logistics industry

+ Ability to occasionally travel in order meet business needs

+ Strong organization and project management skills

+ Excellent communication, sales, leadership, teamwork, and negotiation skills

+ Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth

+ Ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities

+ Sound administrative skills and well-developed management skills

+ Strong analytical, numerical, and reasoning abilities

+ Strong customer service and interpersonal skills

+ Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with customers and prospects

+ Computer Knowledge- Word, Excel, Outlook, and other programs

+ Strong work ethic

What We Offer:

+ Competitive base salary

+ Two weeks of paid time off within the first year of employment, sick time and holidays

+ Company provided life insurance

+ Health, vision, and dental insurance options

+ Commuter benefit plan

+ Optional supplemental life insurance

+ 401(k)

+ Wellness program

+ A great place to work with a terrific culture

#IND

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team