"Alerted.org

Position Information

Functional TitleBusiness & Operations Analyst

Recruitment Category TypeStandard

Functional CategoryGeneral Services

GradeGS.14

FLSA StatusExempt

Requisition Number25-0265

Number of Vacancies1

Job LevelStaff

Job CodeN/A

Job Description Summary

Organization NameSustainability & Support Services

Reports toDeputy Director General Services

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

8:00-4:30 M-F

Position LocationLaurel

Position Summary Information

General Summary

TheBusiness & Operations Analyst is responsible for supporting the operational business processes of the General Services Department. Responsibilities include maintaining high level of data quality and integrity within the General Services Department to support systems and ensure operational compliance with approved business processes and business rules. Objective is to improve the quality, efficiency, and effectiveness of services to WSSC Water’s internal customers. The position is responsible for managing the timely development and reporting of key performance indicators. Success involves a deep understanding of function, business performance measure development and management; and individual stakeholder management.

Essential Functions

+ Collects and monitors data for key business process metrics; implements improvement plans

+ Evaluates and recommends changes to business processes to enhance efficiency and reduce cost

+ Assists in the creation and implementation of business strategies aligned with Commission goals

+ Develops and maintains metrics and reports to track department performance and operational efficiency

+ Coordinates KPIs and SLA development and data tracking and with GMOPA

+ Tracks and meets or exceeds goals, milestones, measures associated with Commission’s strategic plans

+ Supports the General Services Department budget development by providing necessary implementation and expenditure data

+ Implements processes to ensure data quality and integrity

+ Performs quality assurance and control reviews of General Services Department data

+ Reconciles data derived from various internal information systems

+ Implements fixes required to correct data errors

+ Develops, recommends, and implements operational process improvements

+ Works with General Services Divisions’ functional experts to develop reports’ specifications

+ Collaborates with General Services management to update the intranet content of the Department webpage

+ Leads ad hoc projects as assigned by the Director’s Office

+ Provides input to software implementation recommendations to increase system efficiency

+ Completes gap analysis on opportunities for operational and continuous improvements

Other Functions

+ Provides training and support to personnel in the effective use of Commission systems and databases

+ Facilitates and participates in meetings with other departments and lines of business as needed

+ Performs related duties as assigned

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

+ Knowledge of General Services Department business policies and operations

+ Basic knowledge of Commission Regulations and Standard Procedures including Procurement, Human Resources and Finance

+ Knowledge of business process design, data analysis and business performance measurement

+ Knowledge of strategic planning, project management and cross-functional teaming

+ Advanced Microsoft Excel skills

+ Excellent analytical, organizational and time management skills

+ Excellent written and verbal communication skills

+ Excellent interpersonal skills

+ Ability to work under pressure, meet deadlines and adjust to changing priorities

+ Ability to motivate self and follow-through on a variety of projects

Minimum Education, Experience Requirements

+ Bachelor’s degree in business administration, information technology or related discipline

+ 3 years of business process and data analysis experience that includes a minimum of 1 year working with budget, inventory and work order related information systems or data analysis and development for tracking corrective and/or preventive maintenance

OR

+ High School diploma or equivalent

+ 7 years of business process and data analysis experience that includes a minimum of 1 year working with budget, inventory and work order related information systems or data analysis and development for tracking corrective and/or preventive maintenance

Additional Requirements

Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

Preferences

Experience analyzing data and developing metrics to improve business processes related to material management, fleet and building maintenance

Relevant certification(s)

Salary$82,732 - $140,868

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date06/27/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application