• IT Professional 2 - Service Desk

    State of Nevada (NV)


    IT PROFESSIONAL 2 - Service Desk

     

    APPROXIMATE ANNUAL SALARY - $73,309.68 to $109,640.88 PAY GRADE: 38

     

    The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.

     

    For more information on benefit and retirement programs, please see the sections below.

     

    In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

    JOB INFORMATION

    Work Type: A Permanent, full time vacancy

     

    Department: Transportation (http://www.nevadadot.com/)

     

    Division: Administration

     

    Job Class Code: 07.926

    RECRUITMENT INFORMATION

    Announcement Number: 51646

     

    Open to all qualified persons.

     

    Posted 06/06/2025

     

    Close Date: 06/13/2025

    Recruiter:

    JON TERRAZAS

    Phone: (775)684-0116

    Email: [email protected]

     

    Applications accepted for another 6 Days 22 Hrs 36 Mins

    The Position

    Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.

     

    Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function.

     

    The NDOT IT Division is recruiting for an IT Professional 2, serving as the Service Desk Supervisor in Carson City. Under guidance from the Desktop/Service Desk Manager, the incumbent would oversee the daily operations of the NDOT Service/Help Desk and directly supervise one IT Technician IV and one contractor. Incumbent would lead the team's tier 1 desktop, network, hardware, and software support, and the creative problem-solving skills to assist users with system-related issues by troubleshooting, researching, and triaging problems. Incumbent would also coordinate and ensure staff coverage of the service desk during established service hours. This position is critical to our IT infrastructure, and you may have to travel statewide up to 25% of the time, with occasional call-outs, call-backs, and some overtime. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

     

    To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class\_Specifications-7\_0/

    To Qualify:

    In order to be qualified, you must meet the following requirements:

    Education and Experience (Minimum Qualifications)

     

    Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above.

    Special Requirements

    Some positions are subject to call-out or call-back.

     

    Some positions require statewide travel.

     

    Some positions require work on evenings, weekends, and/or holidays.

     

    The Examination

     

    Application Evaluation Exam

     

    The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.

     

    The following additional questions are part of this Recruitment

     

    1) Describe your experience in a service desk environment and where it was gained.

     

    2) Describe your IT supervisory experience.

    INFORMATIONAL LINKS

    For more information about state employment, visit the following:

    Division of Human Resource Management: http://hr.nv.gov

     

    Public Employees Retirement System: http://www.nvpers.org

     

    Public Employees Benefits Program: https://pebp.nv.gov/

     

    More Benefits Information: http://nvjobs.nv.gov/Applicants/EB

    REFER A FRIEND

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    Email

    Direct Inquiries or Correspondence to:

    Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119TDD for the Hearing Impaired (800) 326-6868

     

    The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

     

    To begin the application process, click on the Apply button. Click Cancel to return to the previous page.