"Alerted.org

Donor Information Specialist

Job Details

Job Location

Bellevue - Bellevue, WA

Position Type

Full Time

Salary Range

$30.22 - $43.83 Hourly

Job Posting Date(s)

Start Date

06/06/2025

Description and Qualifications

The Donor Information Specialist facilitates the timely and accurate compilation of organ and tissue charts and the communication of required information to internal and external stakeholders.

ESSENTIAL JOB FUNCTIONS

Information Sharing

+ Collaborates with operational staff to ensure that the donor record is complete and accurate. Requests corrections and additional follow-up as appropriate.

+ Works with other organizations (Hospitals, eye-banks, physician offices, Medical Examiner/Coroners) in requesting relevant donor information including autopsy, toxicology, serology testing results, medical examiner and coroner’s investigative reports, medical records, and microbiological cultures.

+ Ensures timely and accurate communication of relevant test results and other information related to patient safety to stakeholders.

+ Constructs the donor record in accordance with LifeCenter policy and applicable regulation and standard.

+ Responds to transplant center and tissue processor requests for additional information in a timely manner.

+ Notifies and collaborates with LifeCenter Quality and Regulatory Affairs department in identifying non-conformances.

+ Performs data entry of donor and recovery information to the LifeCenter Electronic Donor Management System and other databases.

+ Participates in regular performance review, tracking workflow and generates performance metric reports to ensure chart release/chart completion goals are met.

+ Assists in the development and delivery of chart completion training to operational staff.

+ Assembles donor recovery paperwork packets for operational staff.

+ Ensures that donor information is handled in a secure manner.

Chart Information Evaluation

+ Performs preliminary review of critical donor information including but not limited to serology testing, plasma dilution assessment, declaration of death, authorization for donation, and medical and social history.

+ Ensures that organ and tissue recovery documentation is complete, accurate and consistent with LifeCenter documentation practices.

+ Sorts and reviews medical records and completes final plasma dilution tissue charts. Resolves discrepancies in chart information.

+ Reviews autopsy/toxicology reports for contraindications to donation and correlation to donor recovery and medical records.

+ Regularly participate in weekend and holiday coverage for organ culture/pathology/virology review on a rotating basis.

+ Executes quality review of Organ and Tissue donor charts. Coordinates with Organ Donation Services (ODS) and Tissue Donation Services (TDS) Leadership and staff to ensure accurate, timely review and closure of donor charts.

+ Develops tracking systems to identify and trend errors to provide timely feedback on charting errors and opportunities for process improvement.

+ Ensures data reporting compliance for regulatory agencies and works with operations staff to reconcile errors and omissions.

+ Assists in maintenance of controlled document systems. Aides in development and revision of Standard Operating Procedures in collaboration with departmental staff.

+ Assists in preparation for and participates in regulatory audits.

Collaborative responsibilities

+ Works closely with the Organ Recovery Services Managers, Quality Systems Manager, and Tissue Resource Managers to ensure compliance with all LifeCenter SOPs, and regulatory agency requirements.

+ Works closely with the Quality and Regulatory affairs team to streamline workflow, increase productivity, and creatively problem-solve.

Supervisory Responsibilities

+ This position has no formal supervisory responsibilities.

Other Responsibilities

+ Performs other related duties as required by the needs of the company and the leadership team.

+ Participates in, and may lead, employee committees and events.

+ Complies with applicable laws, regulations, and LifeCenter policies and procedures.

KNOWLEDGE, SKILLS, ABILITIES

+ Familiarity with current good documentation practices, quality assurance principles and application of quality improvement tools.

+ Excellent written and verbal skills.

+ Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, and good problem-solving skills.

+ Personal and interpersonal skills, i.e., clear speaking, discreet, considerate, sensitive, and collaborative. Must have the ability to function independently as well as in a team setting.

+ Strong attention to detail and good follow through.

+ Advanced knowledge of personal computers with superior skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, Power Point, and other comparable software programs).

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

+ Integrity : We are trustworthy, reliable, respectful, and accountable.

+ Collaboration : We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.

+ Courage : We take personal responsibility and face challenges head-on.

+ Service : Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

ANTICIPATED WEEKLY TIME COMMITMENT

This position may require work outside of regular business hours, including holidays, evenings and weekends, sometimes without advance notice.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

+ A Bachelor’s Degree is preferred though relevant work experience can be considered and substituted for academic requirements.

+ Documented training courses and/or certifications in Quality assurance are preferred.

+ 2 years of industry experience that is related to donation, healthcare and or quality assurance is desired.

+ Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.

Benefits and Compensation

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for compensation in addition to the base pay in the form of overtime.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.