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Job Title:

Patient Assistance Counselor, Team Lead

Cost Center:

101651100 Financial Counseling

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

Mon-Fri; 8:00 am - 5:00 pm (United States of America)

Job Description:

JOB SUMMARY

The Patient Assistance Center (PAC) Counselor Team Leader is responsible for assisting leadership with specialized reporting, training of new employees, process development and implementation. This individual is the first point of contact for PAC Counselor staff and vendors to assists with the daily operations. The individual reviews financial assistance and medication assistance applications to ensure program and financial requirements are met. The individual may calculate income and assets totals and determine level of financial assistance award, and medication assistance eligibility, according to protocol. The Patient Assistance Counselor maintains a thorough knowledge of health care coverage opportunities available through local, state or federal and pharmaceutical programs and Foundation grants, and assists with outreach and enrollment to bridge patients with these resources.

JOB QUALIFICATIONS

EDUCATION

_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

**Minimum Required:** None

**Preferred/Optional:** Successful completion of a diagnosis, current procedural terminology (CPT) and medical terminology courses at time of hire.

EXPERIENCE

**Minimum Required:** Two years’ of experience in medical business office, health care setting or comparable experience required. Demonstrated leadership experience.

**Preferred/Optional:** None

CERTIFICATIONS/LICENSES

_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

Minimum Required:

For positions hired within the dental centers:

+ Basic Life Support (BLS) awarded by the American Heart Association or the American Red Cross within one year of hire.

+ Certified Application Counselor designation through the Centers for Medicare and Medicaid Services within the first 6 months of hire.

+ Certified Application Counselor registration through the State of Wisconsin Office of Commissioner of Insurance within the first 6 months of hire.

**Preferred/Optional:** None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.

Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.