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EMERGENCY COMMUNICATIONS ASSISTANT MANAGER

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EMERGENCY COMMUNICATIONS ASSISTANT MANAGER

Salary

$81,821.62 - $118,982.27 Annually

Location

Ohio 45202, OH

Job Type

Full-time Classified

Job Number

25-82699

Department

City Manager's Office

Division

Emergency Communication Center

Opening Date

06/06/2025

Closing Date

6/20/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

General Statement of Duties

This employee assists in the planning, directing, managing, and overseeing of the activities and operations of the City's Emergency Communications Center (ECC), the 911 and 311 answering point for the City of Cincinnati, under general direction of the Emergency Communications Center Director or Deputy Director. Depending upon assignment, this employee may manage a section of the agency, such as an operational shift, training section, quality assurance and accreditation section, and so on. Within the section of responsibility, this manager will supervise and monitor the activities of subordinate personnel, initiate direction for all activities within the section, manage special projects, and ensure staffing as needed. Performs related duties as required.

This position serves as manager of ECC's Training Section, which is responsible for all new-hire and promotional training.

Learn more about the agency:About ECC (https://www.cincinnati-oh.gov/ecc/about-ecc/)

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

Computer aided dispatching methods, systems, and equipment as applied to law enforcement, fire, and EMS dispatching.

911 and all related telephone systems/call handling.

All phases of emergency communications.

The proper utilization of the municipal emergency dispatch system. Principles of supervision, training, and performance evaluation.

Pertinent federal, state, and local laws, codes, and regulations.

Emergency dispatch system operations and equipment.

Geography, streets, neighborhoods, hospital locations, etc. in Cincinnati and Hamilton County.

Services provided by outside departments/agencies as well as utilities using streets and right-of-ways sufficient to know whom to contact in case of an emergency.

City's Human Resources Policies and Procedures; Civil Service Rules; union contracts and procedures. Departmental Directives and Standard Operating Procedures

Principles of emergency medical, police, and fire dispatch, including quality improvement/quality control.

Safety rules, regulations and requirements related to work procedures, equipment, and materials. All radio systems utilized by the Emergency Communications Center.

Skill to:

Operate appropriate computer equipment; use properly all related hardware and software.

Operate a variety of communications devices.

Diagnose equipment malfunctions; recommend repairs or replacements.

Actively listen in a variety of situations.

Assess the performance of self and others.

Communicate clearly and concisely both orally and in writing.

Practice effective time management.

Ability to:

Implement and maintain positive employee relations.

Promote and maintain the highest integrity throughout all personnel.

Analyze and manage effective EEO/AA programs.

Develop training and procedural documents, metrics, and key performance indicators, through the understanding of 911, 311, Police, and Fire operations.

Select, manage, supervise, train, and review work of assigned supervisor and training staff.

Interpret and explain City policies and procedures.

Prepare clear and concise reports.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public.

Speak before and make presentations to diverse groups and respond to questions on behalf of the organization.

Analyze problems quickly and effectively.

Process new information quickly.

Maintain composure under sometimes stressful conditions.

Maintain a harmonious work environment.

Perform the work of subordinate supervisors when needed.

Examples of Work Performed

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Assists in planning, organizing, and directing the functions of the City's Emergency Communications Center.

Maintains harmonious relationships with the Police and Fire Departments.

Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for 911 and 311 call-taking and emergency dispatch services.

Participates in the development of policies and procedures; trains subordinate staff in performance of duties; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.

Recommends and assists in the implementation of goals and objectives; implements approved policies and procedures.

Trains subordinates in regard to equipment changes and updates in policies and procedures; inspects, corrects, instructs, reviews, and evaluates the performance of subordinates to maintain high operating standards.

Inspects dispatch equipment; troubleshoots equipment problems; obtains replacements or repairs as necessary; orders and maintains supplies for dispatch operations.

Prepares reports on dispatching activities to include statistical and planning reports and maintains records as assigned.

Operates paging system to reach department administration, as required.

Operates a variety of computer equipment and radio communications equipment in performance of job duties.

Assists those contacted in the course of duty in an effective, efficient, and professional manner.

Probationary Period

Twelve months.

Required Education and Experience

Open: Each applicant must have at least five years' experience working in 911 public safety answering point (PSAP) or an emergency communications center (ECC), including three years in supervisory position at the PSAP/ECC. Additionally, a Bachelor's Degree from an accredited college or university in one the following areas; Public Administration, Business Administration, Criminal Justice, Emergency Management, or a related field is preferred.

OTHER REQUIREMENTS

Must be able to work various shifts, during daytime and overnight hours, including weekends and special events, depending on assigned area of responsibility.

Possession of, or ability to obtain, IAED, APCO and/or NENA relevant certifications.

Possession of, or ability to obtain, EMD and EMD QA/QI certification.

Must be an excellent communicator and team builder.

Willingness to respond after normal working hours within a timely manner to oversee critical incident management or serious personnel issues.

This is a sensitive classification and applicants must successfully pass a police record and background check.

Must be able to obtain and maintain the certifications necessary to access local, state, and federal criminal justice databases.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

https://www.dantes.doded.mil/EducationPrograms/get-credit/creditmilitary.html

Working and Physical Conditions

Environmental Conditions: Indoor environment; exposure to computer screens; working closely with others; exposure to noise; working with a variety of electrically-powered equipment; potential for high stress in emergency situations.

Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; light lifting and carrying; general manual dexterity required; audiovisual acuity and clear speaking voice required.

Supervision Exercised

Exercises direct supervision over Emergency Services Dispatch Supervisors and other departmental staff depending on assignment.

HR Contact:Latrice Ponder - [email protected]

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

By completing this supplemental evaluation, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers. Please indicate you have read and agree with this information.

+ Yes, I understand and agree

02

If you are a current City of Cincinnati employee, what is your CHRIS ID number?

03

I UNDERSTAND I AM APPLYING FOR AN OPEN OPPORTUNITY, OPEN TO THE GENERAL PUBLIC.

+ Yes

+ No

04

Do you have at least five years' experience working in 911 public safety answering point (PSAP) or an emergency communication center (ECC)? Please Explain

05

Do you have three years' experience in a supervisory position at 911 public safety answering point (PSAP) or an emergency communication center (ECC)?

+ Yes

+ No

06

Do you have a bachelor's degree in one of the following areas Public Administration, Business Administration, Criminal Justice, Emergency Management or related field? Please Explain

07

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at 855-524-5627.

+ Yes

+ No

08

Do you understand notifications regarding this position will be sent via email, therefore, it is your responsibility to check your personal email, Government Jobs mailbox, SPAM, JUNK, and CLUTTER FOLDERS for any and all communication sent regarding this position ?

+ Yes

+ No

Required Question

Employer

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

513-352-2400

Website

http://agency.governmentjobs.com/cincinnati/default.cfm