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UPMC Corporate is hiring a Operations Logistic Specialist, Associate to join our team! This role will work overnight hours on varied days, as this is a 24/7 department. The position will have the opportunity to work from home, after training has been completed.

The Operations Logistic Specialist, Associate serve as a 24/7 principal contact to handle incoming complex, routine, and emergent operational needs for Facilities, Engineering and Maintenance across all UPMC hospital campuses, senior living facilities, and other non-hospital-based locations. This position will utilize multiple CMMS applications and a matrix of communications tools to ensure data consistency, timely resolution, and facilities management support to protect and promote the safety of patients, staff, and visitors to UPMC in a manner that reflects the organizations mission and values. Want to see what the team does? Check out this quick Video (https://cdnapisec.kaltura.com/p/5687602/embedplaykitjs/uiconf\_id/53926082?iframeembed=true&entry\_id=1\_gohjk9t9)

Do you have prior experience within a call center setting and pride yourself in your computer skills? If so, this could be the next step in your career. Apply today!

Responsibilities:

+ Manage the daily flow of routine, preventive, and emergency maintenance needs for all Facilities, Engineering and Maintenance Departments across the UPMC system, following established CMMS data and process standardization and Best Practice protocols.

+ Ensure operational safety and integrity by handling internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, Mobile View temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.

+ Provide CMMS and technical support to facilities management teams (both mobile and PC-based) for preventive maintenance planning and tracking, asset management, and compliance reporting.

+ Work with facilities management teams, clinical staff, and compliance personnel to coordinate life safety inspections by external regulatory agencies, as needed.

+ Act as the primary facilities operations contact for customer requests, including conducting CMMS data inquiries, and providing timely follow up and resolution to maintenance needs.

+ Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.

+ Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs.

+ Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMCs core values and promotes patient safety and satisfaction.

+ High School Diploma or equivalent is required.

+ At least one (1) year of experience as an Operations Logistics Specialist, Associate required OR Two (2) years' experience working in a call center or collaborative office setting required.

+ Completion of the following courses (either through the UPMC Learning Catalog or through a higher education institution) upon 1 year of employment in this role: Dealing with Difficult Customers DEI 101, 1 Customer Service Course (at leader's discretion), 1 Emergency Management Course (at leader's discretion) and1 Facility Maintenance Tech Course (at leader's discretion).

+ Advanced technological skills and advanced skill set in Microsoft Office programs with a typing ability greater than 45 wpm required.

+ Certification required within 1 year of employment in this role.

+ Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required.

+ Must possess a combination of compassion, decision making, and teamwork skills; ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.

+ Knowledge related to basic maintenance and facilities operations preferred.

+ Opportunity for on site, hybrid, or fully remote work available.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran