"Alerted.org

Waste Connections company has an immediate opening for a **Customer Service Rep** to join our team in **Nashville, TN.**

Our **Customer Service Rep** will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.

Waste Connections offers:

+ Competitive Compensation.

+ Benefits Plans – Flexible Spending Accounts and Health Savings Account options.

+ Generous matching 401(K) and Paid Time Off.

**Pay rate:** $21.00/hr with some overtime available.

(overtime is time and a half after 40)

**Schedule:** Monday - Friday | 7:45am - 4:30pm.

**Benefits:** We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more.

Duties and Responsibilities:

+ Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

+ Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.

+ Works in conjunction with other departments to resolve customer disputes.

+ Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

+ Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

+ Delivers services to customers in a manner that promotes goodwill.

Requirements:

+ Experience with Microsoft Word, Excel and E-Mail.

+ Proficient in 10-key, keyboarding, and typing skills a must.

+ Excellent verbal communications skills.

_Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status._